Front Office

Dijiwa Sanctuaries; Tangerang; Hybrid; IDR 156,240,000 - 223,200,000; Full time

Job summary

Mathis Retreat Ubud, part of Dijiwa Sanctuaries, is seeking a Front Office professional to warmly welcome guests and set the tone for their luxury stay. You will oversee the full guest journey from reservation to checkout, handle check-in/check-out with personalization, and coordinate with housekeeping, F&B, and maintenance.

Responsibilities include managing reservations across platforms, maintaining guest records, processing payments, and offering local insights to create memorable experiences.

Qualifications

• Minimum high school diploma or equivalent; hospitality certification preferred.
• Proficient in Bahasa Indonesia and English.
• Valid Indonesian driver's license.

Responsibilities

• Oversee check-in and check-out with personalized service.
• Manage reservations across platforms and maintain guest records.
• Coordinate with housekeeping, F&B, and maintenance to anticipate needs.
• Provide local area recommendations and arrange transportation when needed.

Skills

Guest service

Interpersonal communication

English proficiency

Bahasa Indonesia

Driver's license

Problem solving

Team player

Flexible shifts

Education

High school diploma or equivalent

Hospitality certification (preferred)

Tools

Property management systems

Job description

Join our team at Mathis Retreat Ubud, a sanctuary where Indonesian warmth meets world-class hospitality. As a Front Office, you will be the first and last point of contact for our distinguished guests, setting the tone for their entire experience with Dijiwa Sanctuaries. Your genuine smile and attentive service will transform arrivals into welcomes and departures into heartfelt farewells, creating memorable moments that define our guests' perception of luxury Indonesian hospitality. In this role, you will oversee the complete guest journey from reservation to checkout, ensuring every interaction reflects our Sanctuary for the Soul ethos. You will manage check-in and check-out procedures with efficiency and personalization, handle guest inquiries and concerns with grace and problem-solving ability, and coordinate seamlessly with housekeeping, F&B, and maintenance teams to anticipate and exceed guest needs. Your day will include managing reservations across various platforms, maintaining accurate guest records, processing payments, and acting as a local expert, recommending Ubud's hidden gems and cultural experiences that align with each guest's preferences. Success in this role means consistently receiving positive feedback from guests, maintaining flawless check-in accuracy, and contributing to our reputation as Ubud's most welcoming retreat. You will thrive here if you embrace the Indonesian spirit of hospitality—warm, authentic, and genuinely caring—while maintaining the professional standards expected of a luxury boutique property. Your ability to drive and navigate the Ubud area will enable you to assist guests with transportation arrangements and local excursions, adding that extra layer of personalized service that distinguishes Dijiwa from other properties.

Qualifications

Minimum high school diploma or equivalent; hospitality or tourism certification preferred. Must possess valid Indonesian driver's license. Professional working proficiency in both Bahasa Indonesia and English required.

Required Skills

• Exceptional guest service and interpersonal communication skills
• Proficiency with property management systems
• Valid driver's license with clean driving record
• Strong problem-solving and conflict resolution abilities
• Excellent English and Bahasa Indonesia written and verbal communication
• Ability to work flexible shifts
• Team player with positive attitude and adaptability

Nice to Have

• Previous experience in luxury boutique hotel or resort
• Knowledge of Ubud area
• local attractions
• and cultural sites
• Additional language proficiency
• Familiarity with revenue management and upselling techniques
• Certification in hospitality or tourism management