Butler

Dijiwa Sanctuaries; Indonesia; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Dijiwa Sanctuaries in Indonesia is seeking a refined Butler at Alta Sila Sidemen to elevate guest experiences with warmth and discretion. You will anticipate needs, welcome guests, and coordinate with Housekeeping and F&B to deliver seamless service.

Candidates should have excellent English and Indonesian, be impeccably groomed, and able to stand long hours in a boutique luxury setting.

Qualifications

• Excellent interpersonal and communication skills.
• Genuine warmth and guest-centric service mindset.
• Strong attention to presentation and details.
• Good time management and organizational abilities.
• Discretion and respect for guest privacy.
• Professional grooming and self-presentation.
• Stamina to stand for extended periods.
• Teamwork and collaboration across departments.

Responsibilities

• Welcome and escort guests with warmth to set a memorable arrival experience.
• Anticipate guest preferences for beverages, dining, and activities.
• Prepare and serve premium beverages and light fare in guest suites.
• Coordinate with Housekeeping, Front Office, and F&B teams to ensure seamless guest experience.
• Manage guest arrivals, departures, luggage, check-in/check-out, and transport arrangements.
• Maintain grooming standards and professional comportment in a boutique luxury setting.
• Address guest inquiries with discretion and resolve issues swiftly.
• Conduct regular suite inspections to ensure cleanliness and readiness.

Skills

Interpersonal skills

Communication

Attention to detail

Time management

Discretion

Tact

Guest privacy

Stamina

Teamwork

Grooming

Education

High school diploma

Job description

Join Dijiwa Sanctuaries as a Butler and become an integral part of our 'Sanctuary for the Soul' philosophy. At Alta Sila Sidemen, you will be the heart of personalized guest experiences, transforming every stay into a treasured memory. As our Butler, you embody the warmth and authenticity that defines Dijiwa, anticipating needs before they're expressed and creating moments that resonate long after checkout.

In this role, you serve as the primary point of contact for our distinguished guests, delivering seamless, individualized service that reflects the highest standards of Indonesian boutique hospitality. Your dedication to excellence ensures each guest feels truly seen, valued, and cared for in our tranquil sanctuary.

Key Responsibilities:

• Welcome and escort guests with genuine warmth, ensuring a memorable arrival experience that sets the tone for their entire stay
• Anticipate and fulfill guest preferences in beverages, dining, and daily activities, personalizing each interaction with thoughtful attention
• Prepare and serve premium beverages and light fare in guest suites, maintaining impeccable presentation and service standards
• Coordinate seamlessly with Housekeeping, Front Office, and F&B teams to ensure every aspect of the guest experience flows effortlessly
• Manage guest arrivals and departures, including luggage handling, check-in/check-out procedures, and transportation arrangements
• Maintain rigorous standards of grooming, uniform excellence, and professional conduct that reflect the boutique luxury environment
• Handle guest inquiries and concerns with discretion, composure, and swift resolution, escalating when necessary while preserving privacy
• Conduct regular suite inspections to ensure every accommodation meets Dijiwa's exacting standards of cleanliness and readiness

Success in this role means becoming a trusted ambassador for the Dijiwa brand—creating genuine connections with guests, exceeding expectations consistently, and contributing to the peaceful, personalized atmosphere that distinguishes our sanctuary. Your attention to detail and heartfelt service directly impact guest loyalty and the reputation of Dijiwa Sanctuaries.

Qualifications

Minimum high school diploma or equivalent. Excellent command of English and Indonesian (written and spoken). Strong verbal communication skills essential. Professional demeanor and grooming required.

Required Skills

• Exceptional interpersonal and communication skills
• Guest-centric service mindset with genuine warmth
• Outstanding attention to detail and presentation
• Time management and organizational proficiency
• Discretion
• tact
• and respect for guest privacy
• Physical stamina and ability to stand for extended periods
• Teamwork and collaborative spirit
• Professional grooming and self-presentation

Nice to Have

• Previous butler or high-end guest service experience in luxury hospitality
• Familiarity with Indonesian cultural traditions and hospitality
• Food and Beverage Service certification
• Basic first aid knowledge
• Multilingual capabilities (additional languages beyond English and Indonesian)