Front Office Supervisor

Dijiwa Sanctuaries; Tangerang; Hybrid; IDR 120,000,000 - 180,000,000; Full time

Job summary

Dijiwa Sanctuaries is seeking a Front Office Supervisor for Mathis Retreat Ubud, where luxury hospitality meets soulful Indonesian elegance. You will lead the front desk team, oversee check-ins/outs, and ensure personalized guest service that embodies the Sanctuary for the Soul ethos.

As the heartbeat of our front office, you will coordinate with other departments to deliver consistently exceptional experiences, handling guest inquiries with warmth and professionalism in a luxury boutique

Qualifications

• Diploma or Bachelor's degree in Hospitality, Tourism, or related field.
• Valid driving license is mandatory.
• Professional proficiency in English (written and spoken) is required.
• Candidates with hospitality management or customer service certifications preferred.

Responsibilities

• Supervise daily front office operations including reservations, check-in, check-out, and guest services.
• Lead, mentor, and develop a team of front desk associates with a collaborative environment.
• Handle guest complaints with empathy and efficiency, turning issues into delight.
• Ensure accurate handling of cash and card transactions and daily reconciliation.
• Maintain records of guest preferences and special requests to personalize visits.
• Coordinate with housekeeping, F&B, and maintenance to ensure seamless experiences.
• Maintain standards, procedures, and safety protocols for operational excellence.
• Assist in training new team members and ongoing professional development.

Skills

Front office operations

PMS knowledge

Team leadership

Guest service excellence

English proficiency

Valid driving license

Attention to detail

Communication skills

Education

Diploma or Bachelor's degree in Hospitality, Tourism, or related field

Tools

PMS (Property Management System)

Job description

Join Dijiwa Sanctuaries as a Front Office Supervisor at Mathis Retreat Ubud, where hospitality meets soulful Indonesian elegance. As the first point of contact for our distinguished guests, you will play a pivotal role in crafting unforgettable experiences that embody our 'Sanctuary for the Soul' ethos. This is an exciting opportunity for a hospitality professional who thrives in a luxury boutique environment and is passionate about creating meaningful moments for every guest who walks through our doors.

In this role, you will lead our front office team with warmth and professionalism, ensuring seamless operations while maintaining the intimate, personalized service that defines Dijiwa Sanctuaries. You will oversee check-in and check-out procedures, manage guest inquiries and concerns, and coordinate with other departments to deliver exceptional service consistently. Your leadership will inspire your team to go above and beyond, fostering a culture of genuine care and attention to detail.

Key Responsibilities

• Supervise and coordinate daily front office operations including reservations, check-in, check-out, and guest services
• Lead, mentor, and develop a team of front desk associates, promoting a collaborative and positive work environment
• Handle guest complaints and concerns with empathy and efficiency, turning challenging situations into opportunities for delight
• Ensure accurate handling of cash, credit card transactions, and daily financial reconciliation
• Maintain meticulous records of guest preferences, feedback, and special requests to personalize future visits
• Coordinate with housekeeping, F&B, and maintenance teams to ensure seamless guest experiences
• Drive operational excellence by maintaining standards, procedures, and safety protocols
• Contribute to training new team members and participating in ongoing professional development

Success in this role means consistently exceeding guest expectations while leading a motivated team. You will be the heartbeat of our front office, creating lasting impressions that encourage guests to return to the Dijiwa family time and again. Your ability to blend operational expertise with genuine warmth will be instrumental in maintaining our reputation as a premier luxury destination in Ubud.

Qualifications

Diploma or Bachelor's degree in Hospitality, Tourism, or related field. Valid driving license is mandatory. Professional proficiency in English (written and spoken) is required. Candidates with certifications in hospitality management or customer service will be preferred.

Required Skills

• Strong interpersonal and communication skills
• Guest service excellence with a warm
• approachable demeanor
• Front office operations and PMS (Property Management System) knowledge
• Supervisory and team leadership abilities
• Problem resolution and conflict management skills
• Valid driving license (mandatory)
• Attention to detail and organizational skills
• Ability to work in a fast-paced
• luxury hospitality environment

Nice to Have

• Previous experience in luxury boutique hotels
• Familiarity with the Ubud area and local culture
• Knowledge of Indonesian language (Bahasa Indonesia)
• Additional language proficiency
• Understanding of sustainable tourism practices