Front Desk & Visitor Concierge

Pt Citra Laksamana Utama; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career growth

Complimentary stays & discounts

Friendly work environment

Job summary

Pt Citra Laksamana Utama is seeking a proactive Front Desk Supervisor in Bandar Lampung to lead the front desk team, ensure seamless check-in/check-out, and manage guest inquiries with a focus on service excellence. The role requires supervisory experience and strong communication skills.

You'll oversee reservations, collaborate with other hotel departments, and maintain a welcoming reception area. This position offers growth within the hospitality sector in a dynamic hotel environment in Bandar

Qualifications

• Experience in a hotel front desk or guest services role; supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with property management systems (PMS) and standard office software.
• Strong problem-solving abilities; able to stay calm under pressure.
• Positive attitude and commitment to outstanding customer service.
• Ability to work flexible shifts, including weekends and holidays, in Bandar Lampung.

Responsibilities

• Supervise and train front desk agents to ensure exceptional guest service.
• Manage guest reservations, check-ins, and check-outs accurately and efficiently.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Coordinate between front desk and other hotel departments to meet guest needs.
• Maintain the front desk appearance and organization to create a positive first impression for guests in Bandar Lampung.
• Assist with administrative tasks, including daily logs, reports, and handling cash/credit card transactions.

Skills

Communication

PMS proficiency

Supervisory experience

Problem solving

Customer service

Tools

PMS software

Job description

• What Front Desk Visitor Concierge Jobs are in...

Showing 1 Front Desk Visitor Concierge jobs in Bandar Lampung

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Our client is seeking a proactive and customer-focused Front Desk Supervisor to join their team in Bandar Lampung. This role is essential for providing a welcoming and efficient experience for all guests upon arrival and throughout their stay. The supervisor will lead the front desk team, ensuring seamless check-in and check-out processes, managing guest inquiries, and upholding the highest standards of service. This position offers a great opportunity to develop leadership skills within the hospitality sector in a key role for guest relations in Bandar Lampung.

About the Role

Our client is seeking a proactive and customer-focused Front Desk Supervisor to join their team in Bandar Lampung. This role is essential for providing a welcoming and efficient experience for all guests upon arrival and throughout their stay. The supervisor will lead the front desk team, ensuring seamless check-in and check-out processes, managing guest inquiries, and upholding the highest standards of service. This position offers a great opportunity to develop leadership skills within the hospitality sector in a key role for guest relations in Bandar Lampung.

Key Responsibilities

• Supervise and train front desk agents, ensuring they provide exceptional guest service.
• Manage guest reservations, check-ins, and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and promptness.
• Oversee the coordination between the front desk and other hotel departments to ensure guest needs are met.
• Maintain the appearance and organization of the front desk area to create a positive first impression for guests in Bandar Lampung.
• Assist with administrative tasks, including managing the daily log, preparing reports, and handling cash and credit card transactions.

Requirements

• Previous experience in a hotel front desk or guest service role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using property management systems (PMS) and standard office software.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A positive attitude and a commitment to providing outstanding customer service.
• Ability to work flexible shifts, including weekends and holidays, in Bandar Lampung.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Health insurance coverage.
• Opportunities for career advancement within the hotel industry.
• Complimentary hotel stays and discounts.
• A friendly and supportive work environment.

About the latest Front desk visitor concierge Jobsin Bandar Lampung !

• Receive personalized job recommendations.

Please wait while we submit your request.

You will receive the job details via email shortly.

Report Job

Reason for reporting

Report sent. Thank you for your feedback.