Receptionist Cabang

Pt Gina Tama Laksana; Raha; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career growth

Uniform & meals

Team environment

Job summary

Pt Gina Tama Laksana in Pekanbaru is seeking a proactive Front Desk Supervisor to lead the front office team and ensure a welcoming, efficient guest experience from check-in to check-out.

You will supervise front desk agents, handle guest inquiries and complaints promptly, maintain accurate records of guest accounts and occupancy, and coordinate with other departments to deliver seamless service.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in front desk or guest services.
• Supervisory experience preferred.

Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and courteously.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of guest accounts, room availability, and hotel occupancy.
• Coordinate with other hotel departments to ensure seamless guest experiences.

Skills

Front desk supervision

Customer service

Communication

Bilingual ENG/IDN

Education

High school diploma

Hospitality education

Tools

Hotel PMS

Job description

Our client is looking for a proactive and customer-focused Front Desk Supervisor to lead their front office team in Pekanbaru . You will be responsible for ensuring a welcoming and efficient experience for all guests from check-in to check-out. This role involves supervising the front desk staff, managing guest inquiries and issues, and maintaining the operational standards of the hotel's primary point of contact. The ideal candidate will possess excellent organizational skills and a passion for providing outstanding customer service within a vibrant hotel setting in Pekanbaru .

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and courteously.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of guest accounts, room availability, and hotel occupancy.
• Coordinate with other hotel departments to ensure seamless guest experiences.

Requirements

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of 2 years of experience in a front desk or guest services role, with supervisory experience preferred.
• Excellent communication and interpersonal skills, with fluency in English and Indonesian.
• Proficiency in hotel property management systems (PMS).
• Strong problem-solving abilities and the capacity to remain calm under pressure.

Benefits

• Competitive monthly salary.
• Health benefits and social security contributions.
• Opportunities for training and career growth within the hotel industry.
• Uniform and meal allowances provided.
• A supportive team environment in a well-established hotel in Pekanbaru .