Banjarmasin Front Desk & Admin Coordinator (Receptionist)

Pt Citra Laksamana Utama; Banjar; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health and social security benefits

Career advancement opportunities

Uniform and meals provided during Shif

Job summary

Pt Citra Laksamana Utama is seeking a capable Front Desk Supervisor to lead the reception team at a hotel in Banjarmasin. You will supervise front desk staff, oversee check-ins and check-outs, and ensure guest needs are addressed promptly to uphold service standards.

The ideal candidate has at least 2 years in a front desk or hospitality role with supervisory experience, strong customer service, and proficiency with a property management system.

Qualifications

• Minimum 2 years of experience in a front desk or hospitality role.
• Supervisory experience preferred.
• Proficiency with a Property Management System (PMS).

Responsibilities

• Supervise and guide front desk staff, ensuring professional service delivery.
• Manage guest arrivals and departures, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints, resolving issues to ensure guest satisfaction.
• Train new front desk team members on procedures and service standards.
• Maintain accurate guest records and process payments.
• Ensure the lobby and front desk area are presentable and well-maintained.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Bahasa Indonesia

Basic English

Tools

PMS proficiency

Job description

Front Desk Supervisor

Our client is looking for an efficient and welcoming Front Desk Supervisor to lead their reception team at their property in Banjarmasin . This role is key to providing an exceptional first impression and ensuring smooth operations at the front desk. You will be responsible for supervising staff, managing guest check-ins and check-outs, and addressing guest needs promptly. The ideal candidate possesses excellent customer service skills and a passion for hospitality, contributing to the positive reputation of the establishment in South Kalimantan .

Key Responsibilities

• Supervise and guide front desk staff, ensuring professional service delivery.
• Manage guest arrivals and departures, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints, resolving issues to ensure guest satisfaction.
• Train new front desk team members on procedures and service standards.
• Maintain accurate guest records and process payments.
• Ensure the lobby and front desk area are presentable and well-maintained.

Requirements

• Minimum 2 years of experience in a front desk or hospitality role, with previous supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Proficiency in using property management systems (PMS).
• Strong organizational skills and the ability to multitask.
• Good communication skills in Bahasa Indonesia and basic English.

Benefits

• Competitive salary and performance-based incentives.
• Health and social security benefits.
• Opportunities for career advancement within the hotel.
• Uniform and meals provided during shifts.
• A friendly and professional work environment in Banjarmasin .