Concierge Daily Worker

Mercure Hotels; Indonesia; On-site; IDR 166,050,000 - 239,850,000; Part time

Job summary

Mercure Jakarta Gatot Subroto is seeking a friendly Concierge (Daily Worker) to join the Front Office team in Jakarta. You will provide personalized assistance, information on hotel facilities, dining, and local activities, and help guests with transportation and bookings.

Responsibilities include welcoming guests, handling inquiries, assisting VIP guests, and coordinating with other departments to ensure seamless service during shifts and events.

Qualifications

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Good command of English; additional languages are a plus.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information and recommendations about hotel facilities, restaurants, and local attractions.
• Assist guests with transportation arrangements and reservations.
• Coordinate restaurant bookings, tours, tickets, and other activities per guest requests.
• Assist with luggage and coordinate with Bell Service as needed.
• Provide directions and local information to help guests navigate the area.
• Handle guest inquiries and follow up to ensure satisfaction.
• Assist VIP guests with personalized service as required.
• Coordinate with Front Office, Housekeeping, F&B, and other teams to fulfill requests.
• Maintain up-to-date knowledge of local attractions and events.
• Follow hotel policies and service standards; support Front Office during busy periods.

Education

High School Diploma

Job description

Company Description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

We are looking for a friendly, knowledgeable, and service-oriented Concierge (Daily Worker) to join our Front Office team. The Concierge is responsible for providing personalized assistance and information to guests, helping them make the most of their stay, and ensuring that all guest requests are handled efficiently and professionally.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information and recommendations regarding hotel facilities, restaurants, shopping areas, attractions, and local activities.
• Assist guests with transportation arrangements, including taxis, airport transfers, and other transportation services.
• Arrange restaurant reservations, tours, tickets, and other guest activities when requested.
• Assist with luggage and coordinate with the Bell Service team when required.
• Provide directions and local information to help guests navigate the area.
• Handle guest requests and follow up to ensure guest satisfaction.
• Assist VIP guests and provide personalized services according to their needs.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Bell Service, and other departments to fulfill guest requests.
• Maintain updated knowledge of hotel facilities, local attractions, restaurants, transportation, and events.
• Handle guest inquiries and complaints professionally and escalated issues when necessary.
• Maintain accurate records of guest requests and arrangements.
• Ensure the Concierge desk and surrounding area are clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.
• Support the Front Office team during busy periods and special events.
• Perform other duties assigned by the Concierge Supervisor or Front Office Manager.

Qualifications

• Previous experience in Concierge, Front Office, Guest Relations, or Hospitality is preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Good knowledge of local attractions, restaurants, transportation, and tourist destinations is an advantage.
• Good command of English; additional languages are an advantage.
• Friendly, helpful, and professional personality.
• Strong customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.