Sumedang Front Desk & Guest Experience

Pt Surya Duta Perkasa; Sumedang; Remote; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Flexible hours

Professional development

Work from home

Job summary

Pt Surya Duta Perkasa is seeking a Remote Guest Services Coordinator who delivers outstanding support to guests entirely from a home office. You will manage communications, assist with bookings, and coordinate services to exceed expectations across multiple channels.

The role emphasizes excellent English communication, strong organizational skills, and proactive service. A dedicated home office and reliable internet are essential for success in this fully remote position.

Qualifications

• Experience in customer service or hospitality roles.
• Excellent written and verbal English communication.
• Strong organizational and multitasking abilities.
• Proficient with computers, online tools, and standard office software.

Responsibilities

• Respond promptly to guest inquiries via email, phone, and chat.
• Provide information about services, amenities and local attractions.
• Assist guests with bookings, reservations and special requests.
• Troubleshoot and resolve guest issues to ensure satisfaction.
• Maintain accurate records of guest interactions and requests.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Customer service

Hospitality

English communication

Organization

Computer literacy

Tools

Online communication tools

Office software

Job description

Remote Guest Services Coordinator

Our client is seeking a dedicated and customer-focused Remote Guest Services Coordinator to join their expanding team. This position is ideal for an individual passionate about delivering outstanding support and ensuring a seamless experience for guests, all from the comfort of their own home. You will be responsible for managing guest communications, resolving inquiries, and coordinating services to meet and exceed guest expectations, contributing directly to the company's reputation for exceptional service delivery across various platforms and channels, operating in a fully remote capacity.

Key Responsibilities

• Respond promptly and professionally to guest inquiries received via email, phone, and chat.
• Provide information about services, amenities, and local attractions to guests.
• Assist guests with booking accommodations, making reservations, and coordinating special requests.
• Troubleshoot and resolve guest issues or complaints efficiently, ensuring a satisfactory outcome.
• Maintain accurate and up-to-date records of guest interactions and service requests.
• Collaborate with internal teams to ensure seamless service delivery and guest satisfaction.

Requirements

• Previous experience in customer service, hospitality, or a related field.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency with computers, online communication tools, and standard office software.
• A dedicated home office setup with reliable high-speed internet access.
• A proactive attitude, a passion for helping others, and a keen eye for detail are essential for this remote role.

Benefits

• Competitive monthly salary with performance incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible working hours within established operational periods.
• Opportunities for professional development and training programs.
• Work from home flexibility, eliminating commute stress and offering better work-life balance, based in or near Bandar Lampung.