Front Desk Supervisor: Elevate Guest Experience

Pt Citra Laksamana Utama; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career growth

Complimentary stays & discounts

Friendly work environment

Job summary

Pt Citra Laksamana Utama is seeking a proactive Front Desk Supervisor in Bandar Lampung to lead the front desk team, ensure seamless check-in/check-out, and manage guest inquiries with a focus on service excellence. The role requires supervisory experience and strong communication skills.

You'll oversee reservations, collaborate with other hotel departments, and maintain a welcoming reception area. This position offers growth within the hospitality sector in a dynamic hotel environment in Bandar

Qualifications

• Experience in a hotel front desk or guest services role; supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with property management systems (PMS) and standard office software.
• Strong problem-solving abilities; able to stay calm under pressure.
• Positive attitude and commitment to outstanding customer service.
• Ability to work flexible shifts, including weekends and holidays, in Bandar Lampung.

Responsibilities

• Supervise and train front desk agents to ensure exceptional guest service.
• Manage guest reservations, check-ins, and check-outs accurately and efficiently.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Coordinate between front desk and other hotel departments to meet guest needs.
• Maintain the front desk appearance and organization to create a positive first impression for guests in Bandar Lampung.
• Assist with administrative tasks, including daily logs, reports, and handling cash/credit card transactions.

Skills

Communication

PMS proficiency

Supervisory experience

Problem solving

Customer service

Tools

PMS software

Job description

Pt Citra Laksamana Utama is seeking a proactive Front Desk Supervisor in Bandar Lampung to lead the front desk team, ensure seamless check-in/check-out, and manage guest inquiries with a focus on service excellence. The role requires supervisory experience and strong communication skills.

You'll oversee reservations, collaborate with other hotel departments, and maintain a welcoming reception area. This position offers growth within the hospitality sector in a dynamic hotel environment in Bandar