Front Desk Supervisor: Lead Guest Experience & Operations

Ayana; Karawang Barat; On-site; IDR 108,000,000 - 180,000,000; Full time

Job summary

Ayana in Karawang is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will oversee daily front office operations, train and motivate staff, and provide support to the Front Office Manager.

The role requires a Diploma in Hospitality, strong knowledge of front office and hotel operations, excellent English communication, integrity and resilience under pressure.

Qualifications

• Diploma in hospitality; relevant front office experience.
• Experience in front office and hotel operations.
• Honest, responsible, hardworking and willing to help.
• Excellent English communication.
• Able to work under pressure.

Responsibilities

• Oversee daily front office operations and staff.
• Coordinate with other departments for guest requests and room arrangements.
• Train and motivate the front desk team.
• Support the Front Office Manager to ensure smooth operations.
• Maintain high standards of guest experience.

Skills

Front Office Operations

Guest Service

English Communication

Education

Diploma in Hospitality

Job description

Ayana in Karawang is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. You will oversee daily front office operations, train and motivate staff, and provide support to the Front Office Manager.

The role requires a Diploma in Hospitality, strong knowledge of front office and hotel operations, excellent English communication, integrity and resilience under pressure.