Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

AYANA Hospitality; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

AYANA Hospitality is seeking a front desk associate to warmly welcome guests and oversee check-in and check-out procedures in a fast-paced hotel environment.

You will handle reservations, respond to inquiries, and coordinate with housekeeping to ensure room readiness and guest satisfaction, while maintaining accurate financial records and delivering exceptional service.

Qualifications

• Front desk experience in hospitality.
• Proficient in hotel management software (PMS).
• Able to manage multiple tasks with accuracy and speed.
• Strong customer-service orientation and problem-solving skills.

Responsibilities

• Perform smooth check-in and check-out processes for guests
• Manage room reservations, cancellations, and modifications with attention to detail
• Provide guests with accurate information regarding hotel services, amenities, and local attractions
• Handle guest inquiries and complaints professionally and efficiently
• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction
• Process payments and maintain accurate financial records of transactions

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Mandarin & English

Flexible work

Tools

PMS Opera

Job description

• Perform smooth check-in and check-out processes for guests
• Manage room reservations, cancellations, and modifications with attention to detail
• Provide guests with accurate information regarding hotel services, amenities, and local attractions
• Handle guest inquiries and complaints professionally and efficiently
• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction
• Process payments and maintain accurate financial records of transactions

Key Responsibilities

• Perform smooth check-in and check-out processes for guests
• Manage room reservations, cancellations, and modifications with attention to detail
• Provide guests with accurate information regarding hotel services, amenities, and local attractions
• Handle guest inquiries and complaints professionally and efficiently
• Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction
• Process payments and maintain accurate financial records of transactions

Requirements

• Fluency in Mandarin and English; additional language proficiency is a plus
• Prior experience in a customer-facing role, preferably in a hotel or front desk setting
• Strong communication, interpersonal, and organizational skills
• Proficient in hotel management software (PMS Opera is a plus)
• Ability to work flexible hours, including weekends and holidays
• Strong customer service orientation and a friendly demeanor