Front Desk Agent / FDA

Suarga Sustainable Boutique Resort; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Suarga Sustainable Boutique Resort in Bali seeks a guest-focused front desk associate to manage check-in and check-out, reservations, and inquiries. You will process payments, coordinate with departments, and maintain accurate records in line with SOPs.

The role requires strong English communication, professional grooming, and a positive, customer-first attitude. Weekend and holiday shifts are expected in this on-site position.

Qualifications

• Previous experience in a similar position is preferred.
• Good communication skills in English.
• Strong customer service and problem-solving skills.
• Well-groomed, professional, and detail-oriented.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests and handle check-in and check-out procedures
• Manage reservations, room assignments, and guest inquiries
• Process guest payments and ensure billing accuracy
• Handle guest requests and complaints professionally
• Coordinate with other departments to ensure guest satisfaction
• Maintain accurate records and follow hotel SOPs
• Maintain professional grooming and excellent customer service standards

Skills

Customer service

Communication

Problem solving

Attention to detail

English language

Job description

Welcome guests and handle check-in and check-out procedures

Manage reservations, room assignments, and guest inquiries

Process guest payments and ensure billing accuracy

Handle guest requests and complaints professionally

Coordinate with other departments to ensure guest satisfaction

Maintain accurate records and follow hotel SOPs

Maintain professional grooming and excellent customer service standards

About you

Previous experience in a similar position is preferred

Good communication skills in English

Strong customer service and problem-solving skills

Well-groomed, professional, and detail-oriented

Willing to work shifts, weekends, and public holidays