Front Desk Agent

Lombok Astoria Hotel; Lombok; In loco; IDR 39.060.000 - 72.540.000; Tempo pieno

Descrizione del lavoro

Lombok Astoria Hotel is seeking a friendly Front Desk Agent to welcome guests from check-in to check-out, manage reservations, and handle enquiries with professionalism.

You will use hotel systems such as VHP and Microsoft Office to maintain accurate guest records, coordinate with teams, and ensure seamless operations in a fast-paced hotel environment.

Competenze

• Familiarity with guest check-in and check-out procedures.
• Proficiency in Microsoft Office and hotel systems (VHP).
• Strong communication and guest service skills.
• Ability to multitask in a fast-paced hotel environment.

Mansioni

• Manage guest check-in and check-out procedures accurately and efficiently.
• Handle reservations, amendments, cancellations, and guest enquiries.
• Use hotel systems, including VHP, to maintain accurate guest and booking information.
• Provide friendly, professional, and responsive guest service.
• Communicate clearly with guests and internal teams to support smooth hotel operations.
• Use Microsoft Office for administrative and operational tasks.

Conoscenze

Guest check-in/out

Reservations handling

Communication skills

Attention to detail

Multitasking

Fast-paced environment

Strumenti

VHP

Microsoft Office

Descrizione del lavoro

Join our hotel team to deliver smooth and welcoming guest experiences across check-in, check-out, and reservation handling. This role supports efficient front-office operations while providing professional and attentive service to every guest.

Key responsibilities

Manage guest check-in and check-out procedures accurately and efficiently.

Handle reservations, amendments, cancellations, and guest enquiries.

Use hotel systems, including VHP, to maintain accurate guest and booking information.

Provide friendly, professional, and responsive guest service.

Communicate clearly with guests and internal teams to support smooth hotel operations.

Use Microsoft Office for administrative and operational tasks.

What we're looking for

Familiarity with guest check-in and check-out procedures and reservation handling.

Proficiency in Microsoft Office and hotel systems, preferably VHP.

Good communication and guest service skills.

Strong attention to detail and the ability to manage multiple tasks in a fast-paced hotel environment.

A professional, helpful, and service-focused approach.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Desk Agent?
• Which of the following types of qualifications do you have?

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