Front Desk & Guest Services Associate – Canggu

Balinest Villa Management; Kuta Selatan; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Balinest Villa Management in Bali is seeking a Front Office team member to deliver warm, professional service to guests from check-in to check-out. You will manage reservations, provide information on facilities and policies, and handle inquiries and payments with accuracy.

The role requires strong English communication, reliability, and a guest‑oriented approach. Shift work, including weekends and holidays, is expected.

Qualifications

• High school diploma or equivalent; a degree in Hospitality or related field is an advantage.
• Previous front office or hotel operations experience preferred.
• Strong communication and customer service skills.
• Proficient in computer operations and hotel reservation systems.
• Good command of English, both written and spoken.
• Friendly, professional, well-groomed, and customer-oriented.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Able to work independently and as part of a team.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Manage room reservations, booking confirmations, cancellations, and reservation changes.
• Provide information about hotel facilities, services, room rates, and policies.
• Handle guest inquiries, requests, and complaints professionally.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Process guest payments, prepare bills, and ensure all transactions are recorded accurately.
• Maintain accurate guest records and update reservation information in the hotel system.
• Prepare daily reports and complete shift handovers properly.
• Maintain the cleanliness and organization of the Front Office area.
• Follow hotel SOPs and maintain guest confidentiality at all times.

Skills

Communication

Customer service

English proficiency

Teamwork

Attention to detail

Education

High school diploma or equivalent

Hospitality-related degree is advantageous

Tools

Hotel reservation systems

Job description

Balinest Villa Management in Bali is seeking a Front Office team member to deliver warm, professional service to guests from check-in to check-out. You will manage reservations, provide information on facilities and policies, and handle inquiries and payments with accuracy.

The role requires strong English communication, reliability, and a guest‑oriented approach. Shift work, including weekends and holidays, is expected.