Daily Worker - Guest Relation Officer

AccorHotels Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 122,760,000; Full time

Job summary

25hours Hotel Jakarta The Oddbird is seeking a Guest Relations Officer to be the friendly face of the hotel, handling check-in/out, cashiering, and guest services. You’ll highlight facilities, dining options, and services, creating personalized welcome touches for VIPs and repeat guests. Collaboration with departments ensures swift resolution of requests.

Maintain accurate guest records and uphold privacy. We require a diploma/degree in Tourism or Hospitality and at least 1 year in a

Qualifications

• Diploma or degree in Tourism or Hospitality or related field.
• At least 1 year guest-facing hospitality experience.
• Strong English communication skills (written and spoken).
• Bonus points for speaking additional languages.

Responsibilities

• Greet guests at check-in/check-out and handle cashiering, keys, and room setup.
• Promote hotel facilities, dining options, and services to guests.
• Personalize welcome touches for VIPs and repeat guests.
• Coordinate with other departments to address guest questions and requests.
• Maintain accurate guest records with preferences/history for personalized service.
• Handle calls, messages, and mail professionally while protecting guest privacy.
• Attend briefings and training to stay updated on services and procedures.
• Maintain appearance, punctuality, and professional behavior on shift.
• Support additional duties as needed to ensure smooth operations.

Skills

Guest-facing experience

English communication

Multilingual abilities

Education

Diploma or degree in Tourism or Hospitality

Job description

25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.

Job Description

Front Office Operations

As our Guest Relations Officer, you'll be the friendly face of our hotel! You'll handle all the essentials that keep our guests happy and our operations running smoothly.

• Welcome guests with a smile during check-in and check-out, manage cashiering, and get them set up with their room keys.
• Get the word out about our amazing facilities, dining options, and services—you'll be surprised how much guests appreciate the recommendations!
• Go the extra mile for our VIPs and repeat guests by reviewing arrival lists, prepping personalized welcome touches, and making sure they feel special.
• Be the go-to person for guest questions, concerns, and requests—you'll coordinate with other departments to make things happen quickly and smoothly.
• Keep our guest records accurate and up-to-date, including notes on preferences and history so we can deliver that personal touch every time.
• Handle phone calls, messages, and mail with professionalism and warmth, while keeping guest privacy and confidentiality locked down tight.
• Stay sharp on hotel services, facilities, and emergency procedures—you'll attend briefings and training to stay in the loop.
• Show up ready to work: on time, in uniform, well-groomed, and with a positive attitude. You'll also keep an eye out for anything suspicious and report it to Security or the Duty Manager.
• Pitch in with other duties as needed—we're a team, and we all pitch in to make things work.

Qualifications

What You'll Bring to the Table

• A diploma or degree in Tourism, Hospitality Management, or similar field (or equivalent hands‑on experience)
• At least 1 year working in a guest-facing hospitality role
• Strong English communication skills—both written and spoken
• Bonus points if you speak other languages or know the local lingo!

Your Vibe & Skills

• You're a natural communicator who genuinely enjoys connecting with people
• Detail-oriented with a service-first mindset—you notice what matters to guests
• A team player who's ready to jump in and help wherever needed
• Self‑motivated, upbeat, and ready to bring positive energy every shift
• You take pride in your appearance and professionalism—it shows in everything you do

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia