Floor Team Leader

Pengiklan Anonim; Denpasar; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Be Tu Na in Denpasar is seeking an experienced Floor Team Leader to oversee daily floor operations and lead the service team, with a focus on group bookings and travel agent reservations.

The candidate should have 1–2 years of F&B team leadership experience, strong communication, and the ability to manage busy shifts. Bali residence is required; weekend work is expected and English is beneficial.

Qualifications

• Minimum 1–2 years of experience as a team leader in F&B.
• Experience handling group orders, large groups, and travel agent reservations.
• Strong leadership and teamwork abilities.
• Excellent communication and multitasking skills.
• Must be domiciled in Bali.
• Willing to work weekends and holidays.
• Fluency in Bahasa Indonesia; English proficiency preferred.

Responsibilities

• Oversee and coordinate daily floor operations for smooth service.
• Lead and manage the floor team during operations.
• Coordinate group orders, bookings, and travel agent reservations.
• Ensure reservations are communicated to relevant departments.
• Monitor service quality and guest satisfaction.
• Brief and allocate tasks to team members.
• Train and provide feedback to maintain standards.
• Handle guest requests and operational issues professionally.
• Coordinate with kitchen and management for smooth flow.
• Assist with staff scheduling and attendance.
• Ensure dining area readiness before, during, after operations.
• Prepare operational reports for management.
• Support outlet performance improvements.

Skills

Leadership

Team Management

Communication

Coordination

Customer-focused

Fluent Bahasa Indonesia

Basic English

Job description

We are looking for an experienced and responsible Floor Team Leader to join our team at Be Tu Na in Denpasar. This role will be responsible for overseeing daily floor operations, managing the service team, and ensuring a smooth and high-quality guest experience, particularly for group bookings and travel agent reservations.

Responsibilities

Oversee and coordinate daily floor operations to ensure smooth and efficient service.

Lead, supervise, and manage the floor team during operations.

Coordinate and handle group orders, group bookings, and travel agent reservations, including preparation and service requirements.

Ensure all reservations and group arrangements are properly communicated to the relevant departments.

Monitor service quality, guest satisfaction, and compliance with company SOPs.

Brief and allocate tasks to team members according to daily operational needs.

Train, guide, and provide feedback to team members to maintain service standards.

Handle guest requests, concerns, and operational issues professionally.

Coordinate with the kitchen and management team to ensure smooth service flow.

Assist with staff scheduling, attendance monitoring, and daily operational arrangements.

Ensure cleanliness, presentation, and readiness of the dining area before, during, and after operations.

Prepare and communicate operational reports or updates to management when required.

Support the management team in maintaining and improving overall outlet performance.

Requirements

Minimum 1-2 years of experience as a Team Leader, Floor Leader, or similar position in F&B.

Experience handling group orders, large groups, and/or travel agent reservations is highly preferred.

Strong leadership and team management skills.

Good communication and coordination skills.

Able to handle busy operations and multiple tasks efficiently.

Good understanding of restaurant service standards and SOPs.

Customer-oriented with a professional and positive attitude.

Able to work independently and as part of a team.

Must be domiciled in Bali.

Willing to work on weekends, public holidays, and according to operational schedules.

Fluent in Bahasa Indonesia; good English communication skills are preferred.