Field Service Engineer - Surabaya - WFO (ID: 715718)

PT PERSOL RECRUITMENT INDONESIA; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT PERSOL RECRUITMENT INDONESIA is seeking a Field Service Engineer to perform pre-installation, installation and preventative maintenance of diagnostic instruments. You will troubleshoot issues and conduct root-cause analyses to resolve customer problems.

You will manage spare parts inventory with accuracy, document all service activities in the system, and communicate clearly in English. A degree in Electrical or Biomedical Engineering and at least 1 year of field service experience in an IVD

Qualifications

• Graduate with D3/D4/S1 in Electrical Engineering or Biomedical Engineering or relevant major.
• Minimum 1 year experience as Field Service Engineer in an IVD company.
• Result-oriented, fast-paced, and driven to achieve measurable outcomes.
• Good communication in English, both verbal and written.

Responsibilities

• Execute pre-installation, installation, and preventative maintenance of diagnostic instruments
• Investigate and resolve customer complaints through troubleshooting and root cause analysis
• Manage spare parts inventory accurately and efficiently
• Document and report all service activities in the system

Skills

Troubleshooting

Root cause analysis

Customer service

English communication

Education

D3/D4/S1 in Electrical Engineering or Biomedical Engineering

Job description

Execute pre-installation, installation, and preventative maintenance of diagnostic instruments. Investigate and resolve customer complaints through troubleshooting and root cause analysis. Manage spare parts inventory accurately and efficiently. Document and report all service activities in the system.

Key responsibilities :

Execute pre-installation, installation, and preventative maintenance of diagnostic instruments

Investigate and resolve customer complaints through troubleshooting and root cause analysis

Manage spare parts inventory accurately and efficiently

Document and report all service activities in the system

Requirement :

Graduated with a D3/D4/S1 degree in Electrical Engineering (Teknik Elektro), Biomedical Engineering (Teknik Elektromedik), or any other relevant major

Minimum of 1 year of experience as a Field Service Engineer from an IVD company

Result-oriented, fast-paced, and driven to achieve measurable outcomes

Good communication in English, both verbal and written