Field Service Engineer (FSE for Medical Device)

PT. Golden Rock Group; Jakarta Utara; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT. Golden Rock Group is seeking a capable Field Service Engineer (FSE) for medical devices to perform pre-installation, installation, maintenance, troubleshooting and on-site support at hospitals and clinics in Indonesia.

The ideal candidate has a bachelor’s in electromedical engineering, 2–3 years field service experience, strong diagnostic skills, fluent English and Bahasa Indonesia, and a willingness to travel.

Qualifications

• Bachelor’s degree in Electromedical field or above.
• 2–3 years of field service experience in medical device industry (IVD, imaging, ECG/EEG, or patient monitoring preferred).
• Solid understanding of electronic systems, diagnostic instruments, and hospital equipment infrastructure.
• Hands-on experience in equipment calibration, testing, and preventive maintenance.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills and customer service mindset.
• Proficiency in English and Bahasa Indonesia; Chinese is a plus.
• Willingness to travel frequently and work independently with minimal supervision.

Responsibilities

• Perform installation, calibration, preventive maintenance, and repair of medical devices in hospitals, laboratories, and clinics.
• Conduct performance testing, fault diagnosis, and troubleshooting to ensure equipment operates at optimal conditions.
• Provide on-site user training and technical guidance for customers and distributors.
• Complete service reports, maintenance records, and technical documentation accurately and on time.
• Collaborate with Product and Sales teams to support product demonstrations and after-sales activities.
• Manage spare parts inventory and ensure proper documentation of all service-related operations.
• Maintain strong customer communication to ensure satisfaction and long-term relationships.
• Participate in factory and company-organized technical and product training sessions to enhance professional skills.
• Provide technical support for tenders, product installation projects, and commissioning.

Skills

Communication skills

Customer service mindset

English and Bahasa Indonesia

Willingness to travel

Independent work

Education

Bachelor’s degree in Electromedical field

Job description

Field Service Engineer (FSE for Medical Device)

We are seeking a highly skilled and responsible Field Service Engineer (FSE) to handle the Pre-installation and installation, maintenance, troubleshooting, and technical support of medical equipment.

The ideal candidate should have a strong background in electronics or biomedical engineering, be capable of providing professional on‑site service to hospitals and distributors, and ensure equipment performance stability and customer satisfaction.

Key Responsibilities

• Perform installation, calibration, preventive maintenance, and repair of medical devices in hospitals, laboratories, and clinics.
• Conduct performance testing, fault diagnosis, and troubleshooting to ensure equipment operates at optimal conditions.
• Provide on‑site user training and technical guidance for customers and distributors.
• Complete service reports, maintenance records, and technical documentation accurately and on time.
• Collaborate with Product and Sales teams to support product demonstrations and after‑sales activities.
• Manage spare parts inventory and ensure proper documentation of all service‑related operations.
• Maintain strong customer communication to ensure satisfaction and long‑term relationships.
• Participate in factory and company‑organized technical and product training sessions to enhance professional skills.
• Provide technical support for tenders, product installation projects, and commissioning.

Qualifications

• Bachelor’s degree or above in Electromedical field.
• Minimum 2–3 years of field service experience in the medical device industry (experience with IVD, imaging, ECG, EEG, or patient monitoring systems preferred).
• Solid understanding of electronic systems, diagnostic instruments, and hospital equipment infrastructure.
• Hands‑on experience in equipment calibration, testing, and preventive maintenance.
• Excellent troubleshooting and problem‑solving abilities.
• Strong communication skills and customer service mindset.
• Proficient in English and Bahasa Indonesia (spoken and written); ability to communicate in Chinese is an advantage.
• Willingness to travel frequently and work independently with minimal supervision.
• Training or internship experience with Chinese medical device manufacturers is preferred.