Field Service Engineer

I10199 GE Operations Indonesia, PT; Indonesia; Remote; IDR 240,000,000 - 480,000,000; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer based in Bandung, Indonesia to meet daily service repair needs of radiology equipment and drive customer satisfaction through service excellence.

You will service MRI systems and other imaging modalities, perform preventive and remedial maintenance, and coordinate with doctors, biomedical engineers, and the account team to ensure on-site reliability and uptime.

Qualifications

• Degree or diploma in electronics, engineering or IT or equivalent.
• Minimum 2–5 years field service experience in healthcare equipment.
• Experience with radiology/imaging modalities such as MRI/CT preferred.

Responsibilities

• Total system level troubleshooting on complex multi-symptom problems.
• Daily interface with doctors, radiographers & biomedical engineers on equipment status.
• Assist in account sales visits and train others when needed; identify opportunities.
• Responsible for warranty, installation and PMS cost control.
• Complete all administration tasks on time and ensure FMI and PMS inspections documentation.

Skills

Problem-solving

Customer service

Accountability

Communication skills

Team player

English proficiency

Education

Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

Job description

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. This Field Service Engineer role will be dedicated to the MRI modality with a work placement based in Bandung, Indonesia. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. tex

Roles and Responsibilities

Maintains all models specific to a modality in the assigned area Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems. Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues. Acts to ensure satisfaction to primary customers. Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team. Business growth: Assists in the growth and direction of business in his/her assigned area. Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts. Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent Minimum of 2-5 years field service experience in healthcare industry or equivalent Experienced in handling technical queries for Radiology / Imaging equipment such as MRI (Preferred), CT Scan, Angiography, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types. Excellent problem-solving skills, able to think outside the box Strong sense of accountability and ownership over customer issues and other responsibilities Strong potential and willingness to learn new techniques Excellent customer service skills; able to deal tactfully and effectively with customers Excellent verbal and written communication skills in English. A good team player and can work seamlessly with cross-functional teams Willing to be located across Indonesia

Desired Characteristic

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand Establishes good relationships with customers and staff which will assist in managing conflicts as they arise. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. Maintains a positive outlook at work. Handles criticism well and learns from it. Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values. Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. Willing to be based in Bandung on permanent basis Willing to travel extensively across Indonesia

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-ONSITE #LI-HYBRID At GE HealthCare, we see possibilities through innovation. We're partnering with our customers to fulfill healthcare's greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.