Field Service Engineer

PT Tempindo Jasatama (Divisi Jakarta Temp); Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Tempindo Jasatama (Divisi Jakarta Temp) is seeking a Field Service Engineer based in Surabaya to support our Customer Support team.

You will perform pre-installation inspections, installations, and preventative maintenance of diagnostic instruments and analytical systems, and troubleshoot customer issues to identify root causes. You will also manage spare parts inventory and document all service activities in the system.

Qualifications

• Degree in Electrical Engineering, Biomedical Engineering or related field.
• Minimum 1 year experience as Field Service Engineer in an IVD company.

Responsibilities

• Execute timely pre-installation inspections, installations, and preventative maintenance of diagnostic instruments and analytical systems.
• Investigate and resolve customer complaints and technical inquiries through troubleshooting and root cause analysis.
• Manage spare parts inventory accurately and efficiently.
• Document and report all service activities in the system.

Skills

Troubleshooting

Root cause analysis

Inventory management

Documentation

Education

Electrical Engineering

Biomedical Engineering

Tools

Diagnostics equipment

Job description

Looking for a Field Service Engineer role, based in Surabaya, to support our Customer Support team.

Job description is as follows:

• Execute timely pre-installation inspections, installations, and preventative maintenance of diagnostic instruments and analytical systems.
• Investigate and resolve customer complaints and technical inquiries through troubleshooting and root cause analysis.
• Manage spare parts inventory accurately and efficiently.
• Document and report all service activities in the system.

The requirements are:

• Graduatedwith a D3/D4/S1 degree in Electrical Engineering (Teknik Elektro), Biomedical Engineering (Teknik Elektromedik), or any other relevant major.
• Prefer a minimum of 1 year of experience as a Field Service Engineer from an IVD company.