Field IT Support Engineer - Jakarta: Server & Hardware

Eemont Private Limited; Jakarta Pusat; Sur place; IDR 84 000 000 - 144 000 000; Plein temps

Résumé du poste

Eemont Private Limited is seeking an L1 IT Support Engineer based in Jakarta to provide first-line on-site support for servers, hardware and infrastructure. You will troubleshoot, perform maintenance, and travel to customer locations as required.

You will diagnose hardware faults, assist with warranty claims, RMAs and parts replacements, and coordinate with regional teams to resolve issues while ensuring service tickets are updated and customers are informed.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Engineering, Information Systems or a related discipline.
• Foundational knowledge of computer hardware, servers, operating systems and networking.
• Comfortable handling computer components and learning hardware diagnostics, repair and replacement procedures.
• Attention to detail and structured troubleshooting approach.

Responsabilités

• Provide on-site, first-line support for servers, operating systems, network connectivity and related applications.
• Diagnose hardware faults and perform repairs or component replacements following manufacturer procedures.
• Coordinate warranty claims, RMAs, replacement parts and vendor follow-ups.
• Assist with installation, configuration and maintenance of servers, middleware and application services.
• Perform routine deployments, system checks and maintenance activities.
• Monitor system health and report issues; escalate complex problems to L2 engineers or vendors.
• Maintain service tickets, hardware inventory and operational documentation.
• Travel to customer sites and participate in on-call duties as required.

Connaissances

Hardware knowledge

Server maintenance

Operating systems

Networking basics

Troubleshooting

Bahasa Indonesia communication

English for tech docs

Formation

Diploma or degree in IT/CS/Engineering/IS

Outils

Monitoring tools

Ticketing systems

Warranty/RMA processes

Description du poste

Eemont Private Limited is seeking an L1 IT Support Engineer based in Jakarta to provide first-line on-site support for servers, hardware and infrastructure. You will troubleshoot, perform maintenance, and travel to customer locations as required.

You will diagnose hardware faults, assist with warranty claims, RMAs and parts replacements, and coordinate with regional teams to resolve issues while ensuring service tickets are updated and customers are informed.