Field Collections Associate: Arrears Negotiation Jakarta

Pt Citra Platindo; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC in Jakarta Selatan seeks an experienced Staff Collection Field Payment Assistant Pre Write Off to visit customers, remind them of obligations, offer solutions, and negotiate arrears while upholding the bank's image and compliance. The role supports customers through financial difficulty to reach sustainable repayment agreements, delivering professional service and ensuring regulatory adherence.

Ideal candidates hold an accounting-related degree, have collections experience, are ready for

Qualifications

• Minimum bachelor's degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team

Responsibilities

• Visit customers in the field to remind and negotiate arrears.
• Engage and support customers to reach mutually beneficial repayment agreements.
• Deliver professional service while adhering to regulatory requirements and collections policies.
• Coordinate with branches and provide timely information on overdue accounts.

Skills

Negotiation skills

Communication skills

Attention to detail

Teamwork

Integrity

Working under pressure

Field work readiness

Education

Associates or better in Accounting

Job description

HSBC in Jakarta Selatan seeks an experienced Staff Collection Field Payment Assistant Pre Write Off to visit customers, remind them of obligations, offer solutions, and negotiate arrears while upholding the bank's image and compliance. The role supports customers through financial difficulty to reach sustainable repayment agreements, delivering professional service and ensuring regulatory adherence.

Ideal candidates hold an accounting-related degree, have collections experience, are ready for