Field Collection Specialist - Middle End Recovery

Pt Smart Multi Finance; Depok; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC seeks a Staff Collection Field Payment Assistant for Pre Write Off in Jakarta. The role involves field visits to customers, reminding them of arrears and negotiating repayment plans while upholding the bank's image and compliance.

You will engage customers through professional service and collaborate with the team to meet collection goals. The position requires a bachelor’s degree, experience in collections, and strong negotiation and communication skills, with readiness to work in the

Qualifications

• Minimum bachelor's degree required.
• Experience in the collection industry preferred.
• Willingness to work in the field and travel to customers.
• Strong negotiation and communication abilities.
• High integrity and ability to perform under pressure.

Responsibilities

• Perform field visits to remind and negotiate arrears with customers.
• Offer solutions and arrange sustainable repayment plans.
• Maintain professional service and uphold bank image.
• Adhere to regulatory requirements and internal policies.
• Collaborate with team to achieve collection objectives.

Skills

Negotiation skills

Communication skills

Diligent

Independent

Team player

Education

Bachelor's degree

Job description

Staff Collection Field Payment Assistant Pre Write Off Jakarta

Staff Collection Field Payment Assistant Pre Write Off Jakarta
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC
Area of Interest:
Closing Date:
Date: 23 Sept 2026
Job description
Some careers shine brighter than others.
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Responsibilities:
+ In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
+ The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
+ Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.
To be successful in this role, you should meet the following requirements:
+ Minimum bachelor's degree
+ Experience in collection industry
+ Readiness to work in Field job
+ Diligent
+ Independent and high integrity
+ Excellent negotiation and communication skills
+ Hardworking and able to work under pressure
+ Able to work in a team.
You'll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at the time of your application, so that we can support you through your recruitment journey.