FB Captain

MiA Restaurant; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MiA Restaurant in Bali seeks a capable supervisor to oversee daily restaurant operations. You will supervise and coordinate service, lead the team before each shift, and ensure guest satisfaction with professional handling of complaints.

You will monitor food and beverage quality, service standards, and table setups, coordinate with kitchen, bar, and other departments, and assist in training staff while maintaining cleanliness, hygiene, and SOP compliance.

Qualifications

• Supervise and coordinate daily restaurant operations.
• Lead and brief the service team before each shift.
• Handle guest complaints professionally.
• Monitor food and beverage quality, service standards, and table setup.
• Coordinate with kitchen, bar and other departments.
• Assist in training service staff.
• Ensure cleanliness, hygiene, and SOP compliance.
• Prepare shift reports and communicate issues to management.

Responsibilities

• Supervise and coordinate daily restaurant operations.
• Lead and brief the service team before each shift.
• Ensure guest service excellence and handle complaints professionally.
• Monitor quality, service standards, and table setup.
• Prepare shift reports and communicate operational issues to management.

Skills

Team leadership

Guest service

Operations coordination

Training & development

Job description

Supervise and coordinate daily restaurant operations.

Lead and brief the service team before each shift.

Ensure excellent guest service and handle guest complaints professionally.

Monitor food and beverage quality, service standards, and table setup.

Coordinate with kitchen, bar, and other departments.

Assist in training and developing service staff.

Ensure cleanliness, hygiene, and SOP compliance.

Support upselling and maximize guest satisfaction.

Prepare shift reports and communicate operational issues to management.