Ev Service Advisor: Coordinate Techs & Update Customers

Pt Kawan Mobil Nusantara; Jawa Barat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Pt Kawan Mobil Nusantara in Bogor is seeking an Automotive Service Advisor who focuses on customers and organizes vehicle service scheduling. You will serve as the primary liaison between customers and the service department, ensuring clear communication and a positive service experience.

You will assess customer needs, explain maintenance and repairs, and coordinate with technicians to ensure timely service delivery.

Qualifications

• Excellent interpersonal skills.
• Strong understanding of automotive services.
• Customer-focused and organized.

Responsibilities

• Greet customers and document vehicle service needs accurately.
• Explain maintenance and repair requirements, including costs.
• Schedule service appointments and coordinate with technicians.
• Provide clear communication between customers and the service team.

Skills

Customer service

Scheduling

Communication

Interpersonal skills

Job description

Automotive Service Advisor – Bogor

Our client is seeking a customer-focused and highly organized Automotive Service Advisor to manage client interactions and vehicle service scheduling at their facility in Bogor. This pivotal role serves as the primary liaison between customers and the service department, ensuring clear communication and a positive service experience. You will be responsible for accurately assessing customer needs, explaining required maintenance and repairs, and coordinating with technicians to ensure timely and efficient service delivery. The ideal candidate possesses excellent interpersonal skills, a strong understanding of automotive services, and a dedication to building lasting customer relationships.

About the Role

Our client is seeking a customer-focused and highly organized Automotive Service Advisor to manage client interactions and vehicle service scheduling at their facility in Bogor. This pivotal role serves as the primary liaison between customers and the service department, ensuring clear communication and a positive service experience. You will be responsible for accurately assessing customer needs, explaining required maintenance and repairs, and coordinating with technicians to ensure timely and efficient service delivery. The ideal candidate possesses excellent interpersonal skills, a strong understanding of automotive services, and a dedication to providing outstanding customer relationships.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle service needs.
• Inspect vehicles with customers to provide a clear understanding of required maintenance and repairs.
• Provide detailed explanations of services, warranty information, and estimated costs.
• Schedule service appointments efficiently, coordinating