Customer Service Advisor — On-site Bogor

Tec-Do; Jawa Barat; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training program

Friendly Bogor office

Health and wellness benefits

Clear career progression

Job summary

Tec-Do is seeking a Customer Service Advisor to join our Bogor, West Java team. This on-site role focuses on delivering exceptional service, handling inquiries, and resolving issues with professionalism.

You will engage with customers and colleagues to support satisfaction and build lasting relationships. Responsibilities include frontline support, processing orders and returns, and maintaining accurate customer records while collaborating with other departments to ensure seamless service

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication, listening, and problem-solving skills.
• Able to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company’s database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Skills

Customer support

Communication

Problem solving

Team player

CRM software

Tools

CRM software

Job description

Tec-Do is seeking a Customer Service Advisor to join our Bogor, West Java team. This on-site role focuses on delivering exceptional service, handling inquiries, and resolving issues with professionalism.

You will engage with customers and colleagues to support satisfaction and build lasting relationships. Responsibilities include frontline support, processing orders and returns, and maintaining accurate customer records while collaborating with other departments to ensure seamless service