On-site Customer Service Advisor — Bogor

Accorhotels Indonesia; Jakarta Pusat; Hybrid; IDR 39,060,000 - 61,380,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training program

Job summary

Accorhotels Indonesia is seeking a customer-focused Customer Service Advisor to join our team in Bogor, West Java. The role centers on delivering exceptional service, handling guest inquiries, and resolving issues with professionalism and efficiency in a busy on-site setting.

You will be part of a supportive team, interact with guests and colleagues daily, and contribute to service excellence within Bogor's vibrant community.

Qualifications

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Job description

Accorhotels Indonesia is seeking a customer-focused Customer Service Advisor to join our team in Bogor, West Java. The role centers on delivering exceptional service, handling guest inquiries, and resolving issues with professionalism and efficiency in a busy on-site setting.

You will be part of a supportive team, interact with guests and colleagues daily, and contribute to service excellence within Bogor's vibrant community.