EUC Field Engineer – On-Site Hardware & AV Systems

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 96,000,000 - 180,000,000; Full time

Job summary

Tata Consultancy Services (TCS) is hiring for an On-site EUC Support professional to service enterprise end-user devices across offices in Indonesia, including AV/VC systems and PABX administration. The role covers hardware diagnostics, network support, and asset management in a fast-paced IT environment.

Responsibilities include provisioning devices, coordinating with L2/L3 teams, and ensuring seamless meeting-room technology deployment.

Qualifications

• On-site EUC support across multiple Indonesia offices.
• Hardware break-fix for laptops and Apple devices.
• AV/VC system administration with Polycom, Logitech, Barco, Maxhub, Jabra, Tandberg.
• PABX administration: Siemens, AudioCodes, Aastra systems.
• Office network support including access points, routers, switches, wireless controllers and firewalls.
• Asset management and CMDB updates per ITAM policies.

Responsibilities

• Provide on-site and remote-site hardware support for enterprise end-user devices.
• Install, configure and maintain AV/VC systems from Polycom, Logitech, Barco, Maxhub, Jabra and Tandberg, plus meeting-room tech.
• Administer PABX systems: extension provisioning, dial-plan management, fault resolution.
• Support InTune enrolment and on-site device provisioning including Windows Autopilot and Apple DEP.
• Coordinate with L2 EUC Remote Admin and L3 for escalated hardware and AV issues; update Symphony Summit tickets.

Skills

EUC support

On-site support

AV/VC systems

PABX management

Network troubleshooting

Asset management

Tools

Polycom

Logitech

Barco

Maxhub

Jabra

Tandberg

Siemens PABX

AudioCodes

Aastra

InTune

Windows Autopilot

Apple DEP

CMDB

Job description

Tata Consultancy Services (TCS) is hiring for an On-site EUC Support professional to service enterprise end-user devices across offices in Indonesia, including AV/VC systems and PABX administration. The role covers hardware diagnostics, network support, and asset management in a fast-paced IT environment.

Responsibilities include provisioning devices, coordinating with L2/L3 teams, and ensuring seamless meeting-room technology deployment.