DC Support Engineer (Hands & Feet)

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 120,000,000 - 160,000,000; Full time

Job summary

Tata Consultancy Services is seeking a hands-on Data Centre Technician for 24x7 operations in Jakarta, Indonesia. You will support server, storage, and SAN hardware across co-location facilities under senior engineering guidance.

The role requires strong DCIM familiarity, precise cabling, and meticulous documentation. Key tasks include rack and stack, patching, and executing change tasks with proper approvals.

Qualifications

• Physical data-center operations at co-location facilities with 24x7 hands-on support.
• Experience with server hardware and storage arrays, and performing hardware diagnostics.
• Ability to perform rack and stack, cabling, and documentation tasks reliably.
• Familiarity with DCIM tooling and incident escalation processes.

Responsibilities

• Provide 24×7 hands-and-feet physical support across Indonesia.
• Execute hardware break-fix activities: server, storage, and SAN replacements under L2/L3 guidance.
• Perform rack and stack for new hardware deployments and manage cable labeling.
• Handle DC change tasks (PDU checks, KVM access, out-of-band mgmt) and document in ITSM.
• Support regular DC audits including asset verification and power/cooling updates.

Skills

Physical data-center operations

24x7 support

Rack and stack

Cable management

Tools

Cisco UCS hardware

Dell EMC servers

HPE ProLiant

Storages (HPE 3Par, Primera)

Brocade storage networking

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

About the Role:

Must Have:

• Physical data-centre operations at co-location facilities, including round-the-clock hands-and-feet support
• Server hardware: Cisco UCS (UCSC-C240-M5L/SX, UCSC-C480-M5), HPE ProLiant (DL380 Gen10, DL560 Gen10, Apollo 4200), Dell R740/R740XD, Huawei; rack/stack, cable management, hardware diagnostics
• Storage hardware: HPE 3Par, Primera, Storeonce, P9500, XP24k; Hitachi G600/G1000/AMS2500; PureStorage FA-m20r2; Dell EMC Powermax/Data Domain; drive replacement, controller swap
• SAN fabric: Brocade FC switches, HPE FC switches; cable replacement, port management, fabric health checks
• Backup media and tape library: Oracle Tape Library SL8500 — tape loading, slot management, drive cleaning
• DC operations: power (PDU, UPS), cooling (CRAC/CRAH), access management, DCIM tooling, incident escalation

Good to Have:

• Cisco UCS Manager / Cisco IMC for server profile and firmware management
• HPE OneView for server profile templates and SPP firmware updates
• Familiarity with Veeam Backup repository management and Veritas NetBackup media server operations
• Experience working in Tier III/IV co-location facilities with strict change control
• Basic network troubleshooting for Cisco and HPE switches supporting data-centre connectivity

Responsibilities:

• Provide 24×7 hands-and-feet physical support across Indonesia
• Execute hardware break-fix activities: server, storage, and SAN component replacements (Cisco UCS, HPE, Dell, Huawei, Hitachi, PureStorage, Brocade) under direction of L2/L3 engineers
• Perform rack and stack activities for new hardware deployments; manage cable labelling, patching, and documentation
• Execute DC change tasks (PDU power checks, KVM console access, out-of-band management via iLO/iDRAC/CIMC) and document in Symphony Summit ITSM
• Support regular DC audits: asset verification, DCIM updates, power/cooling

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!