L2 EUC Field

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 96,000,000 - 180,000,000; Full time

Job summary

Tata Consultancy Services (TCS) is hiring for an On-site EUC Support professional to service enterprise end-user devices across offices in Indonesia, including AV/VC systems and PABX administration. The role covers hardware diagnostics, network support, and asset management in a fast-paced IT environment.

Responsibilities include provisioning devices, coordinating with L2/L3 teams, and ensuring seamless meeting-room technology deployment.

Qualifications

• On-site EUC support across multiple Indonesia offices.
• Hardware break-fix for laptops and Apple devices.
• AV/VC system administration with Polycom, Logitech, Barco, Maxhub, Jabra, Tandberg.
• PABX administration: Siemens, AudioCodes, Aastra systems.
• Office network support including access points, routers, switches, wireless controllers and firewalls.
• Asset management and CMDB updates per ITAM policies.

Responsibilities

• Provide on-site and remote-site hardware support for enterprise end-user devices.
• Install, configure and maintain AV/VC systems from Polycom, Logitech, Barco, Maxhub, Jabra and Tandberg, plus meeting-room tech.
• Administer PABX systems: extension provisioning, dial-plan management, fault resolution.
• Support InTune enrolment and on-site device provisioning including Windows Autopilot and Apple DEP.
• Coordinate with L2 EUC Remote Admin and L3 for escalated hardware and AV issues; update Symphony Summit tickets.

Skills

EUC support

On-site support

AV/VC systems

PABX management

Network troubleshooting

Asset management

Tools

Polycom

Logitech

Barco

Maxhub

Jabra

Tandberg

Siemens PABX

AudioCodes

Aastra

InTune

Windows Autopilot

Apple DEP

CMDB

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

About the Role

Must Have

• On-site EUC support across customer office locations spread across Indonesia
• Hardware break-fix: HP ProBook/EliteBook/ZBook, Dell Precision 3591, MacBook Pro/Air/iMac; component replacement and diagnostics
• AV/VC system administration using Polycom, Logitech, Barco ClickShare, Maxhub, Jabra, Awind, Novastar and Tandberg; meeting-room system configuration
• PABX administration: Siemens, AudioCodes, Aastra systems; extension management and call routing
• Office network support covering access points, routers, switches, wireless controllers and firewalls; first-line diagnosis
• Asset management and CMDB update: device tagging, deployment, retrieval, disposal in line with ITAM policies

Good to Have

• Smartkapp digital whiteboard and Novastar LED controller administration
• Experience supporting city-shared device pools (XLC/SF Gallery walk-in model)
• Basic network troubleshooting: VLAN, DHCP, WLC association issues affecting EUC connectivity
• Knowledge of UU PDP for physical device handling, data wiping, and disposal documentation

Responsibilities

• Provide on-site and remote-site hardware support for enterprise end-user devices
• Install, configure and maintain AV/VC systems from Polycom, Logitech, Barco, Maxhub, Jabra and Tandberg, together with meeting-room technology
• Administer PABX systems (Siemens, AudioCodes, Aastra): extension provisioning, dial-plan management, and fault resolution
• Support InTune enrolment and on-site device provisioning including Windows Autopilot and Apple DEP
• Coordinate with L2 EUC Remote Admin and L3 for escalated hardware and AV issues; update Symphony Summit tickets

All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!