English Customer Service Rep - Night Shift in Surakarta

Concentrix; Surakarta; On-site; IDR 84,000,000 - 108,000,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement benefits

Career growth opportunities

Team-building activities

Job summary

PT Concentrix Services Indonesia in Surakarta is seeking an English Customer Service representative for a full-time, on-site role with night shifts. You will handle inbound live chats and provide accurate information to ensure customer satisfaction and loyalty.

Fresh graduates are welcome to apply. A minimum of D3/S1 education and strong English (B2) are required, with a focus on problem solving, empathy and teamwork in a fast-paced environment.

Qualifications

• Excellent command of English (written and spoken) with at least B2 level.
• Ability to work night shifts and on-site in Surakarta.
• Fresh Graduates are welcome to apply and start career in customer service.
• Strong problem solving and critical thinking skills for handling inquiries.
• Excellent communication and interpersonal abilities to build rapport with customers.

Responsibilities

• Handle inbound live chats with patience and professionalism.
• Provide accurate and timely information to address queries.
• Escalate complex issues to relevant teams for resolution.
• Maintain records of customer interactions and follow up as needed.
• Contribute to process improvements through feedback.
• Participate in team meetings and trainings to improve skills.

Skills

English proficiency

Night shift ability

Fresh graduate welcome

Problem solving

Communication skills

Education

D3/S1

Job description

PT Concentrix Services Indonesia in Surakarta is seeking an English Customer Service representative for a full-time, on-site role with night shifts. You will handle inbound live chats and provide accurate information to ensure customer satisfaction and loyalty.

Fresh graduates are welcome to apply. A minimum of D3/S1 education and strong English (B2) are required, with a focus on problem solving, empathy and teamwork in a fast-paced environment.