English Customer Service

Concentrix; Kota Yogyakarta; On-site; IDR 46,872,000 - 66,960,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Global exposure

Job summary

Concentrix in Yogyakarta is seeking an English Customer Service Agent to support European and US travelers for an OTA, delivering omnichannel assistance from flights to hotel bookings.

Open to fresh graduates, you will handle reservations, changes, and cancellations, work a 24/7 rotating shift, and join a global leader with competitive salary and benefits.

Qualifications

• Proficiency in English (B1 level above).
• Open for fresh graduates!
• Strong problem-solving and multitasking skills.
• Keen attention to detail and accuracy.
• Comfortable with a rotational 24/7 shift schedule.
• Availability to work 5 days per week.
• Located in or willing to move to Yogyakarta.

Responsibilities

• Provide Omnichannel support to customers from Europe and the US, addressing travel-related questions.
• Manage and process reservations, including flights and hotel bookings.
• Efficiently handle booking changes and cancellations.
• Resolve customer issues and provide exceptional solutions for a seamless travel experience.
• Ensure high customer satisfaction and service quality.

Skills

English proficiency

Fresh grads

Problem solving

Multitasking

Attention to detail

Night shifts

5 days a week

Job description

Elevate your career in customer service with a top Online Travel Agency (OTA) located in Yogyakarta! We're looking for a skilled English Customer Service Agent to deliver a call or voice channel to our European and US travelers, handling everything from flights to hotel accommodations. If you excel in English communication and are ready for a fulfilling role with night shifts, we encourage you to apply!

Role Overview:

• Provide Omnichannel to customers from Europe and the US, addressing travel-related questions.
• Manage and process reservations, including flights and hotel bookings.
• Efficiently handle booking changes and cancellations.
• Resolve customer issues and provide exceptional solutions for a seamless travel experience.
• Ensure high customer satisfaction and service quality.

What You Need:

• Proficiency in English (B1 level above) both written and spoken.
• Open for a fresh graduates!
• Strong problem-solving and multitasking skills.
• Keen attention to detail and accuracy.
• Comfortable with a rotational 24/7 shift schedule.
• Availability to work 5 days per week.
• Located in or willing to move to Yogyakarta.

Why You’ll Love Working with Us:

• Join a rapidly growing global leader in online travel.
• Engage with international customers and diverse travel experiences.
• Enjoy a competitive salary and a comprehensive benefits package.
• Experience a dynamic, supportive, and multicultural work environment in Jakarta.
• Access opportunities for career growth and professional development.