Customer Service Agent (English) - OTA

ElevonHR; Daerah Istimewa Yogyakarta; On-site; IDR 31,560,000 - 33,257,000; Full time

Job summary

Elevon Corporate Services, operating as ElevonHR, is seeking a Customer Service Agent - Travel Account in Yogyakarta to support flight bookings, cancellations, and itineraries via phone, email, and chat.

Ideal candidates have a Bachelor Degree and English proficiency (B2). The role involves rotational shifts, meeting service targets, and coordinating with airlines, hotels, and internal teams to ensure smooth traveler experiences.

Qualifications

• Bachelor degree required.
• English proficiency at B2 level or higher.

Responsibilities

• Handle inquiries related to flight bookings, cancellations, rescheduling, and itineraries via phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.

Skills

English (B2)

Education

Bachelor Degree

Job description

Company Description

Elevon Corporate Services, operating as ElevonHR, is a global recruitment firm focused on connecting organizations with high-caliber talent and providing embedded RPO services. With proven experience across IT & Technology, Fintech, Social Media, Telecom, Entertainment, Retail, Infrastructure, and BPO sectors, ElevonHR supports companies in building strong, scalable teams. The firm emphasizes tailored recruitment solutions that improve efficiency and foster sustainable growth. With a presence in the United States, Africa, Asia, and Europe, ElevonHR offers opportunities in diverse, international environments for professionals seeking career development. This role is for our client in Indonesia.

ROLE: Customer Service Agent - Travel Account

Location: Yogyakarta, Lippo Plaza, Indonesia

Salary:

• Fresher: IDR. 2.828.000
• Experience: IDR. 2.980.000
• KPI Allowance
• After TDS training they will be eligible for IDR 500.000 bonus

Language: B2 English (Fluent in English)

Education: Bachelor Degree

Work Hour: Rotational Shift - 5 days a week, 2 days off, Earliest Shift Start6AM, Last shift ends 10PM.

Headcount: 60

Start Date: 2nd November, 2026 (Immediate Joiner Only).

Essential Functions/Core Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.