Education Studio Front Desk and Operations Specialist

HuanYing Learning Studio; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HuanYing Learning Studio is seeking a front office and administrative support staff to be the first point of contact for prospective students, families, and visitors in Jakarta. You will manage reception, scheduling, registrations, and payments while supporting events and marketing activities.

You will handle inquiries via phone and digital channels, maintain records, and assist with class coordination and open house activities. Basic English and proficiency with Google Workspace are required.

Qualifications

• Minimum education SMA/SMK or D3/S1 from any field.
• Strong customer service and communication skills.
• Understanding or experience in front office operations, including reception duties.
• Basic English language ability.
• Proficiency with Google Workspace and related apps.

Responsibilities

• Welcome and assist prospective students, students, families, and visitors to the studio.
• Answer inquiries directly, by phone, and through various digital channels, and handle daily reception activities.
• Manage daily operational activities, including scheduling and confirming meeting and class schedules.
• Monitor class schedules and teacher availability, and coordinate to resolve class conflicts and scheduling issues.
• Maintain accurate administrative records and data, and assist with various administrative tasks.
• Ensure accurate attendance records for students and teachers.
• Handle student registration processes and payments.
• Record cash and non-cash transactions, including bank transfers and petty cash receipts.
• Coordinate with the teaching team and manage messages and correspondence.
• Ensure the front area is neat, comfortable, and creates a positive impression.
• Support studio activities such as open house, Cultural Lab, and events.
• Assist with marketing activities such as social media, promotions, and outreach.

Skills

Customer service

Communication

Front office operations

English (basic)

Google Workspace

Payment processing

Education

SMA/SMK or D3/S1 from any field

Tools

Google Workspace

Gmail

Google Docs

Spreadsheet

Slides

Canva

Job description

HuanYing Learning Studio is seeking a front office and administrative support staff to be the first point of contact for prospective students, families, and visitors in Jakarta. You will manage reception, scheduling, registrations, and payments while supporting events and marketing activities.

You will handle inquiries via phone and digital channels, maintain records, and assist with class coordination and open house activities. Basic English and proficiency with Google Workspace are required.