Front Desk & Enrollment Specialist

Dandelion School of Music; Tangerang Selatan; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Dandelion School of Music in Tangerang Selatan invites a friendly front office coordinator to welcome students, parents, and visitors, answer inquiries, and guide them through programs, schedules, fees, and promotions.

You will support enrollment, registrations, and data entry, coordinate with teachers, maintain databases, and help meet branch sales targets while delivering excellent customer service. Some weekends may be required.

Qualifications

• Minimum Bachelor's Degree in any field.
• Experience in sales, customer service, front office, administration, retail, or related field preferred.
• Excellent communication and interpersonal skills.
• Friendly and comfortable interacting with students, parents, and customers.
• Strong follow-up skills and a target-oriented mindset.
• Organized, detail-oriented, and able to manage administrative tasks accurately.
• Proficient in Microsoft Office / Google Workspace.
• Comfortable using WhatsApp and other digital platforms for follow-up.
• Able to work independently and as part of a team.
• Good problem-solving and customer-handling skills.
• Willing to work weekends or public holidays when required.
• Basic English proficiency.
• Interest in music or education a plus.

Responsibilities

• Welcome students, parents, and prospective customers at the front office.
• Handle inquiries via WhatsApp, phone calls, and in-person interactions.
• Provide clear information about music programs, class schedules, fees, promotions, and services.
• Follow up with prospective customers to support enrollment and sales conversion.
• Assist with student registration, trial lessons, and enrollment-related processes.
• Maintain and update student, prospect, lead, and customer databases.
• Handle daily administrative tasks and front office operations at the branch.
• Coordinate with teachers and internal teams regarding class schedules, trials, make-up classes, and student needs.
• Respond to customer questions, feedback, and concerns, and ensure proper follow-up.
• Support branch sales and enrollment targets.
• Prepare simple reports related to leads, enrollment, sales, and branch operations.
• Support branch events, promotions, and other operational activities when required.

Skills

Communication skills

Interpersonal skills

Follow-up

Target-oriented

Problem-solving

Teamwork

Organization

WhatsApp proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Google Workspace

Job description

Dandelion School of Music in Tangerang Selatan invites a friendly front office coordinator to welcome students, parents, and visitors, answer inquiries, and guide them through programs, schedules, fees, and promotions.

You will support enrollment, registrations, and data entry, coordinate with teachers, maintain databases, and help meet branch sales targets while delivering excellent customer service. Some weekends may be required.