Education Operations Staff (Admin)

HuanYing Learning Studio; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HuanYing Learning Studio is seeking a front office and administrative support staff to be the first point of contact for prospective students, families, and visitors in Jakarta. You will manage reception, scheduling, registrations, and payments while supporting events and marketing activities.

You will handle inquiries via phone and digital channels, maintain records, and assist with class coordination and open house activities. Basic English and proficiency with Google Workspace are required.

Qualifications

• Minimum education SMA/SMK or D3/S1 from any field.
• Strong customer service and communication skills.
• Understanding or experience in front office operations, including reception duties.
• Basic English language ability.
• Proficiency with Google Workspace and related apps.

Responsibilities

• Welcome and assist prospective students, students, families, and visitors to the studio.
• Answer inquiries directly, by phone, and through various digital channels, and handle daily reception activities.
• Manage daily operational activities, including scheduling and confirming meeting and class schedules.
• Monitor class schedules and teacher availability, and coordinate to resolve class conflicts and scheduling issues.
• Maintain accurate administrative records and data, and assist with various administrative tasks.
• Ensure accurate attendance records for students and teachers.
• Handle student registration processes and payments.
• Record cash and non-cash transactions, including bank transfers and petty cash receipts.
• Coordinate with the teaching team and manage messages and correspondence.
• Ensure the front area is neat, comfortable, and creates a positive impression.
• Support studio activities such as open house, Cultural Lab, and events.
• Assist with marketing activities such as social media, promotions, and outreach.

Skills

Customer service

Communication

Front office operations

English (basic)

Google Workspace

Payment processing

Education

SMA/SMK or D3/S1 from any field

Tools

Google Workspace

Gmail

Google Docs

Spreadsheet

Slides

Canva

Job description

This is a front office and administrative support role at an educational studio. You will be the first point of contact for prospective students, current students, families, and visitors, managing daily reception activities, scheduling, student registration, and payment processing while supporting the broader operational and marketing activities of the studio.

Key responsibilities

Welcome and assist prospective students, students, families, and visitors to the studio

Answer inquiries directly, by phone, and through various digital channels, and handle daily reception activities

Manage daily operational activities, including scheduling and confirming meeting and class schedules

Monitor class schedules and teacher availability, and coordinate to resolve class conflicts, teacher absences, and scheduling issues

Maintain accurate administrative records and data, and assist with various administrative and general tasks

Ensure accurate attendance records for students and teachers

Handle student registration processes and payments

Record cash and non-cash transactions, including bank transfers and daily petty cash, based on payment receipts received

Coordinate with the teaching team and manage messages and correspondence

Ensure the front area and common areas of the studio are always neat, comfortable, and create a positive impression

Support studio activities such as open house, Cultural Lab, Holiday Club, and other events

Assist with marketing activities such as social media, promotions, and outreach

About you

Honest, trustworthy, and responsible, especially when handling data and payments

Minimum education: SMA/SMK or D3/S1 from any field

Strong customer service and communication skills

Understanding or experience in front office operations, including reception duties and telephone communication etiquette

Basic English language ability

Basic computer skills, including Google Workspace, Gmail, Google Docs, Spreadsheet, Slides, Canva, and similar applications; proficiency with Spreadsheet for administrative record-keeping is required

Detail-oriented, reliable, and able to handle multiple tasks simultaneously in a dynamic work environment

Comfortable interacting with students and families from various ages and backgrounds