Ecommerce Supervisor

PT. Hisense International Indonesia; Pluit; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

PT. Hisense International Indonesia seeks a TikTok Shop Manager to lead and grow our TikTok Shop business in Indonesia, driving sales targets, campaign execution, and strong platform partnerships.

The role requires data-driven decision making, collaboration with marketing, product, and supply chain teams, and a focus on delivering growth across products such as televisions and home appliances.

Qualifications

• 4+ years of e-commerce platform operation experience on Shopee, TikTok, and Tokopedia with ability to plan annual/monthly goals.
• Strong data analysis skills to support decision-making and optimize campaigns.
• Familiarity with inventory management, event planning, and livestream operations.

Responsibilities

• Manage overall TikTok Shop operations and performance against targets.
• Develop sales, promotion, and campaign plans; monitor GMV, traffic, and AOV.
• Maintain relationships with TikTok Shop Account Managers and secure resources.
• Optimize AMS, CPAS, affiliate, and livestream activities; track ROAS and CPC.
• Collaborate with Digital Marketing, Sales, Product, Supply Chain, Finance, and CS teams; ensure smooth campaign execution.

Skills

Data analysis

Excel

E-commerce operations

English fluency

Chinese preferred

Tools

Excel

Job description

Responsible for managing and growing the company’s TikTok Shop business, including sales target achievement, campaign execution, platform relationship, and overall channel performance.

Key Responsibilities

A. TikTok Shop Management

• Manage overall TikTok Shop operations and performance.
• Develop sales, promotion, and campaign plans.
• Monitor GMV, traffic, conversion, AOV, and sales performance.
• Manage key products and product assortment.

B. Key Account Management

• Maintain and develop relationships with TikTok Shop Account Managers.
• Secure campaign, traffic, commercial, and platform resources.
• Negotiate and maximize TikTok Shop opportunities.

C. Advertising & Marketing

• Manage and optimize AMS, CPAS, affiliate, and livestream activities.
• Monitor ROAS, ROI, CPC, CTR, and campaign performance.
• Coordinate with KOL/KOC, affiliate, content, and livestream teams.

D. Data Analysis

• Monitor daily, weekly, and monthly TikTok Shop performance.
• Analyze sales, traffic, conversion, expenses, and campaign results.
• Identify issues and provide improvement recommendations.

E. Cross-functional Collaboration

• Coordinate with Digital Marketing, Sales, Product, Supply Chain, Finance, and Customer Service teams.
• Ensure smooth execution of campaigns, product launches, and promotions.
• Follow up on operational issues until resolution.

Requirements

• Experience: At least 4 years of e-commerce platform operation experience, familiar with Shopee, tiktok and Tokopedia’s operational rules and models. Ability to independently handle channel interactions and planning for annual and monthly goals.
• Professional Skills: Strong data analysis skills; proficient in Excel and data analysis tools to support decision-making. Familiar with inventory management, event planning, and live stream operations with practical experience.
• Industry Resources: Preference for candidates with industry connections and brand partnership resources.
• Language Skills: Fluent in English, able to communicate effectively in a work environment. Proficiency in Chinese is preferred.
• Personal Qualities: Alignment with company culture, brand awareness, and a global perspective in driving brand growth. Excellent communication and coordination skills, strong logical thinking, and the ability to handle pressure and focus on results.

Hisense is a globally recognized electronics brand headquartered in China, specializing in high-quality televisions and home appliances. Operating in over 160 countries, Hisense is committed to innovation, reliability, and affordability.

In Indonesia, PT. Hisense International Indonesia focuses on delivering advanced and efficient consumer electronics, ensuring high standards in product quality and service.

Key Product Categories

Televisions – Smart TVs, ULED, and Laser TVs with advanced display technology.

Home Appliances – Energy-efficient refrigerators, washing machines, and air conditioners designed for modern households.

Hisense is a globally recognized electronics brand headquartered in China, specializing in high-quality televisions and home appliances. Operating in over 160 countries, Hisense is committed to innovation, reliability, and affordability.

In Indonesia, PT. Hisense International Indonesia focuses on delivering advanced and efficient consumer electronics, ensuring high standards in product quality and service.

Key Product Categories

Televisions – Smart TVs, ULED, and Laser TVs with advanced display technology.

Home Appliances – Energy-efficient refrigerators, washing machines, and air conditioners designed for modern households.