Ecommerce Operations Supervisor

Pengiklan Anonim; Tangerang Selatan; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Pengiklan Anonim in Indonesia is seeking an experienced Ecommerce Operations Supervisor to join our growing team. This full-time role oversees order fulfilment, inventory management, and customer satisfaction across our digital channels, bridging strategy and day-to-day execution.

You will lead a team, optimize warehouse processes, monitor KPIs, coordinate with procurement and logistics, implement quality controls to reduce errors and returns, and collaborate closely with cross-functional

Qualifications

• 3-5 years in ecommerce operations, logistics, or warehouse management.
• Experience supervising a team in a fast-paced setting.
• Knowledge of ecommerce platforms, order management, and warehouse software.
• Strong organisational skills and ability to multi-task.
• Analytical mindset with data-driven approach to KPIs.
• Proficient in Microsoft Office and relevant systems.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with quick decision-making.
• Attention to detail and high accuracy standards.
• Fluent in Indonesian; English a plus.

Responsibilities

• Supervise and manage the ecommerce operations team, including order processing, picking, packing, and shipping activities
• Monitor and optimise warehouse operations to ensure timely order fulfilment and accuracy
• Track inventory levels and coordinate with procurement to maintain optimal stock levels across all ecommerce channels
• Implement and maintain quality control procedures to minimise errors and returns
• Analyse operational metrics and KPIs to identify areas for improvement and implement corrective actions
• Coordinate with logistics partners to ensure reliable and cost-effective shipping solutions
• Train, mentor, and develop team members to enhance performance and maintain high standards
• Manage escalations and resolve operational challenges promptly
• Prepare regular reports on operational performance and provide recommendations to senior management
• Ensure compliance with health, safety, and company policies within the operations area

Skills

Team leadership

Operations management

Inventory management

Data analysis

Order management systems

Warehouse management software

Microsoft Office

Communication skills

Problem solving

Tools

Microsoft Office

WMS

OMS

Job description

About the role

We are seeking an experienced Ecommerce Operations Supervisor to join. This is a full-time position that plays a crucial role in overseeing and optimising our ecommerce operations. As Supervisor, you will be responsible for leading a team, ensuring efficient order fulfilment, inventory management, and customer satisfaction across our digital platforms. This role bridges the gap between strategic objectives and day-to-day operational excellence, making it integral to the success of our ecommerce business unit.

Key responsibilities

Supervise and manage the ecommerce operations team, including order processing, picking, packing, and shipping activities

Monitor and optimise warehouse operations to ensure timely order fulfilment and accuracy

Track inventory levels and coordinate with procurement to maintain optimal stock levels across all ecommerce channels

Implement and maintain quality control procedures to minimise errors and returns

Analyse operational metrics and KPIs to identify areas for improvement and implement corrective actions

Coordinate with logistics partners to ensure reliable and cost-effective shipping solutions

Train, mentor, and develop team members to enhance performance and maintain high standards

Manage escalations and resolve operational challenges promptly

Prepare regular reports on operational performance and provide recommendations to senior management

Ensure compliance with health, safety, and company policies within the operations area

What we're looking for

Minimum 3-5 years of experience in ecommerce operations, logistics, or warehouse management

Proven supervisory or team leadership experience in a fast-paced operational environment

Strong knowledge of ecommerce platforms, order management systems, and warehouse management software

Excellent organisational and time management skills with the ability to prioritise multiple tasks

Strong analytical skills with experience in data analysis and performance metrics

Proficiency in using Microsoft Office and relevant operational software systems

Excellent communication and interpersonal skills to manage team dynamics effectively

Problem-solving mindset with the ability to make quick, informed decisions

Attention to detail and a commitment to maintaining high accuracy standards

Knowledge of inventory management best practices and logistics optimisation

Preferably fluent in both Indonesian and English

What we offer

We offer opportunities for career development within a growing organisation, a supportive work environment where your contributions are recognised, and ongoing training and development programmes to enhance your skills. We are committed to maintaining work-life balance and providing a workplace where you can thrive both professionally and personally. As part of our team, you will gain valuable experience working with a leading logistics and manufacturing company in Indonesia.