Operations Lead

PT Duma Kreasi Indonesia; Jakarta Utara; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

PT Duma Kreasi Indonesia in Jakarta is seeking an experienced Warehouse Operations Lead to oversee inbound and outbound logistics, ensure accurate picking, packing and shipping, and maintain stock integrity across fast-moving SKUs.

You will manage a team, set daily targets, enforce SOPs, and collaborate with Sales and Customer Service to improve fulfillment during campaigns and peak periods.

Qualifications

• Minimum 5 years in operations / warehouse / fulfillment (preferably in fashion or e-commerce).
• Experience managing teams (min. 5–10 people).
• Familiar with WMS systems & inventory management.
• Experience handling high SKU & fast-moving items is a strong advantage.

Responsibilities

• Ensure orders are packed and shipped accurately and on time.
• Monitor SLA for dispatch and delivery performance.
• Escalate delayed, failed, or problematic orders as needed.
• Coordinate with Customer Service on returns, exchanges and complaints.
• Supervise inbound (receiving, QC) and outbound (picking, packing, shipping).
• Maintain inventory accuracy through stock opname, cycle counts, and adjustments.
• Lead and develop warehouse team; set daily/weekly targets and monitor productivity.
• Ensure SOPs are followed and drive process improvements.
• Prepare weekly and monthly operational reports.
• Analyze data to identify bottlenecks and opportunities.

Skills

Leadership

Attention to detail

Problem solving

Logistics knowledge

Data-driven

Tools

WMS software

Inventory management systems

Job description

• Ensure all orders are packed and shipped accurately & on time
• Monitor SLA for order dispatch and delivery performance
• Handle escalation for delayed, failed, or problematic orders
• Coordinate with Customer Service for order-related issues (returns, exchanges, complaints)

2. Warehouse Management

• Supervise inbound (stock receiving, QC) and outbound (picking, packing, shipping)
• Ensure inventory accuracy (stock opname, cycle count, adjustments)
• Maintain organized warehouse layout & product categorization
• Ensure proper handling of preorder stock and reserved items
• Control shrinkage, damage, and stock discrepancies
• Lead and manage warehouse team (admin, picker, packer, QC, inventory)
• Set daily/weekly targets and monitor team productivity
• Train and develop team to improve efficiency and accuracy
• Manage SOPs and ensure team compliance

4. Process Improvement

• Evaluate current workflows and implement improvements for efficiency
• Work closely with Sales Team , WMS, POS systems (e.g. iSeller integration)
• Optimize fulfillment flow (especially for preorder & high-volume periods)
• Ensure readiness during campaigns (sale, launches, peak season)

5. Reporting & Monitoring

• Prepare weekly & monthly operational reports
• Analyze data to identify bottlenecks and improvement opportunities

Requirements

Experience

• Minimum 5 years in operations / warehouse / fulfillment (preferably in fashion or e-commerce)
• Experience managing teams (min. 5–10 people)
• Familiar with WMS systems & inventory management
• Experience handling high SKU & fast-moving items is a strong advantage

Skills

• Strong leadership and team management
• Detail-oriented with high accuracy mindset
• Problem-solving and decision-making under pressure
• Good understanding of logistics & supply chain flow
• Data-driven (comfortable with reports & performance tracking)

Position : Full Time

Location : South Jakarta