E-Commerce Specialist

PT Mastering Prima Abadi; Jakarta Utara; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

PT Mastering Prima Abadi in Jakarta is seeking an experienced E-commerce Operations Manager to oversee daily activities across Tokopedia, live platforms, GoFood and GrabFood. You will manage listings, pricing, inventory, promotions, and campaigns to drive sales and profitability.

You will plan budgets for marketplace advertising, monitor performance metrics like GMV, ROAS, and AOV, coordinate with Marketing, Warehouse, and Finance, and develop SOPs to improve efficiency in a fast-paced,

Qualifications

• Minimum 3–5 years of experience in e-commerce, marketplace operations, or live commerce.
• Hands-on experience with Tokopedia, live commerce platforms, GoFood, GrabFood, and/or other e-commerce platforms.
• Proven experience managing marketplace campaigns, digital advertising, promotional activities, and live streaming operations.
• Strong analytical skills with key metrics such as GMV, conversion rate, AOV, and ROAS.
• Proficient in Microsoft Excel/Google Sheets, with strong reporting and data analysis skills.
• Strong execution, coordination, and problem-solving skills in a fast-paced, target-driven environment.

Responsibilities

• Manage and optimize daily e-commerce operations across Tokopedia, live-streaming platforms, GoFood, and GrabFood.
• Manage product listings, pricing, inventory, promotions, vouchers, bundles, and marketplace campaigns to drive sales and profitability.
• Monitor order fulfillment, returns/refunds, inventory accuracy, store ratings, account health, and platform compliance; resolve issues promptly.
• Plan, manage, and optimize marketplace advertising and promotional budgets to improve traffic, conversion, ROAS, and campaign effectiveness.
• Plan and oversee live commerce operations, including hosts, schedules, product flow, promotions, and performance optimization.
• Analyze e-commerce and live commerce performance (GMV, traffic, conversion rate, AOV, ROAS) and recommend improvements.
• Prepare sales forecasts, campaign projections, and stock requirements.
• Coordinate with Marketing, Warehouse, Operations, Finance, and platform partners to ensure smooth execution.
• Develop, implement, and continuously improve SOPs, workflows, and operational standards.
• Prepare regular sales and performance reports with actionable recommendations to Management.

Skills

E-commerce operations

Marketplace campaigns

Live commerce

Excel/Google Sheets

Tools

Excel/Google Sheets

Job description

Manage and optimize daily e-commerce operations across Tokopedia, live-streaming platforms, GoFood, and GrabFood.

Manage product listings, pricing, inventory, promotions, vouchers, bundles, and marketplace campaigns to drive sales and profitability.

Monitor order fulfillment, returns/refunds, inventory accuracy, store ratings, account health, and platform compliance, and ensure timely resolution of operational issues.

Plan, manage, and optimize marketplace advertising and promotional budgets to improve traffic, conversion, ROAS, and overall campaign effectiveness.

Plan and oversee live commerce operations, including hosts, schedules, product flow, promotions, and performance optimization.

Analyze e-commerce and live commerce performance, including GMV, traffic, conversion rate, AOV, ROAS, host performance, and product performance, and recommend improvement actions.

Prepare sales forecasts, campaign projections, and stock requirements based on historical performance and upcoming campaigns.

Monitor customer reviews, competitor activities, and market trends to identify opportunities and areas for improvement.

Coordinate closely with Marketing, Warehouse, Operations, Finance, and marketplace/platform partners to ensure smooth execution of e-commerce activities and campaigns.

Develop, implement, and continuously improve SOPs, workflows, and operational standards for e-commerce and live commerce activities.

Prepare regular sales and performance reports, identify key issues and opportunities, and provide actionable recommendations to Management.

Take ownership of assigned e-commerce initiatives and ensure projects and campaigns are delivered on time and in line with agreed commercial targets.

Requirements

Minimum 3-5 years of experience in e-commerce, marketplace operations, or live commerce, preferably in the retail industry.

Strong hands-on experience with Tokopedia, live commerce platforms, GoFood, GrabFood, and/or other relevant e-commerce platforms.

Proven experience in managing marketplace campaigns, digital advertising, promotional activities, and live streaming operations.

Strong analytical skills with a solid understanding of key e-commerce metrics such as GMV, conversion rate, AOV, and ROAS.

Proficient in Microsoft Excel/Google Sheets, with strong reporting and data analysis skills.

Strong execution, coordination, and problem-solving skills, with the ability to work effectively in a fast-paced and target-driven environment.