Ecommerce Executive

TNP Group (Mooimom); Jakarta Pusat; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

TNP Group, a distributor of Mooimom, Mugu, and MomCozy products, seeks a Promotions & E-commerce Operations Specialist to drive sales on e-commerce platforms. You will manage campaigns, coordinate live streams, monitor promotions, and collaborate with internal teams to optimize product listings and customer satisfaction.

The role requires a minimum of a Bachelor's degree and at least 1 year in e-commerce or marketplace operations, with strong analytical and communication skills.

Qualifications

• Minimum Bachelor’s degree (S1) in any major.
• Minimum 1 year of experience in e-commerce, marketplace operations, or related field.
• Experience in the retail industry, especially mother and baby, is a plus.
• Basic understanding of e-commerce platforms and marketplace operations.
• Familiarity with digital marketing, online promotional campaigns, and marketplace sales activities.
• Basic skills in Excel for reporting and data analysis.
• Basic proficiency in Canva or similar design tools.
• Basic understanding of digital market trends and sales performance analysis.
• Basic English proficiency.

Responsibilities

• Manage and execute promotional campaigns across e-commerce platforms and marketplaces.
• Monitor ongoing promotions for alignment with schedules and discount plans.
• Review promotional performance daily and identify growth opportunities.
• Coordinate live streaming activities, scheduling and briefings.
• Improve platform exposure via campaigns, banners, and customer messages.
• Analyze product reviews and customer feedback to drive improvements.
• Ensure stock availability and accurate product listings.
• Coordinate with warehouse and customer service to meet SLA.
• Prepare marketplace sales performance reports and insights for decisions.
• Analyze sales performance and develop improvement plans.
• Monitor costs related to sales activities and campaigns.
• Collaborate with Digital Marketing, Creative, Marketing, Product, Warehouse, Customer Service and Finance.

Skills

Analytical thinking

Problem-solving

Communication

Collaboration

English proficiency

Education

Bachelor’s degree

Tools

Excel

Canva

Job description

TNP Group is a distributor that offers a wide range of family-oriented products, including maternity, baby, kids, family and lifestyle products (Mooomom, Mugu, MomCozy Brand). Founded in 2012, the company has grown and expanded to become a well-respected name in the industry with a broad range of offerings.

TNP Group is committed to customer satisfaction and maintaining a reputation built on trust, reliability, and exceptional service. We strive to make a difference in the lives of families by providing the best products for their individual needs, whether they are new parents or families with young children in need of reliable and sustainable products.

Job Description

• Manage and execute promotional campaigns across e-commerce platforms and marketplaces to achieve sales targets.


• Monitor ongoing promotions to ensure implementation aligns with approved schedules, discount rates, and promotional plans.


• Conduct daily reviews of promotional performance and identify opportunities to improve sales results.


• Coordinate and execute live streaming activities, including scheduling and briefing relevant parties.


• Monitor e-commerce traffic and improve platform exposure through promotional campaigns, banner updates, and customer broadcast messages.


• Analyze product reviews and customer feedback to identify issues and support improvements in customer satisfaction.


• Monitor product stock availability and ensure product information and listings are accurate and up to date.


• Coordinate with warehouse and customer service teams to ensure customer orders are processed and delivered according to the agreed SLA.


• Prepare regular marketplace sales performance reports and provide insights for business decision-making.


• Analyze sales performance and develop improvement plans based on the findings.


• Monitor and calculate costs related to sales activities, including promotions, advertising, warehouse expenses, and other operational costs.


• Collaborate with internal teams, including Digital Marketing, Creative, Marketing, Product, Warehouse, Customer Service, and Finance, to ensure smooth e-commerce operations.

Job Requirements

• Minimum Bachelor’s degree (S1) in any major.


• Minimum 1 year of experience in e-commerce, marketplace operations, or a related field.


• Experience in the retail industry, particularly in the mother and baby industry, is a plus.


• Basic understanding of e-commerce platforms and marketplace operations.


• Familiarity with digital marketing, online promotional campaigns, and marketplace sales activities.


• Basic skills in Microsoft Office, particularly Excel, for reporting and data analysis.


• Basic proficiency in design tools such as Canva.


• Basic understanding of digital market trends and sales performance analysis.


• Basic English proficiency.


• Strong analytical thinking and problem-solving skills.


• Good communication and collaboration skills.


• Strong attention to detail, operational discipline, and customer service orientation.


• Ability to work in a fast-paced environment and adapt to changing business priorities.