E-Commerce Supervisor

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Job summary

Dijiwa Sanctuaries seeks an E-Commerce Supervisor to lead our online sales and digital channels for the Wana Desa Tanah Lot property. You will oversee OTA partnerships, direct bookings, and marketing initiatives to grow online revenue while delivering luxury hospitality experiences.

You will manage analytics, optimize guest journey across platforms, and guide the Sales Marketing team to ensure consistency and excellence in digital presence worldwide.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Tourism/Hospitality Management, or related field.
• Professional certification in Digital Marketing, E-commerce, or Revenue Management is advantageous.
• Strong English language proficiency (written and spoken) is essential; Bahasa Indonesia is a plus.
• Candidates must demonstrate a genuine passion for hospitality and guest experience.

Skills

E-commerce management

OTA partnerships

Analytics tools

English proficiency

SEO

SEM

Social media

Data-driven decisions

Guest experience

Team leadership

Time management

Education

Bachelor's degree in Marketing, Business Administration, Tourism/Hospitality Management, or related field

Professional certification in Digital Marketing, E-commerce, or Revenue Management

Tools

Opera PMS

Cloudbeds

Job description

Join Dijiwa Sanctuaries as an E-Commerce Supervisor and become an integral part of our Sales Marketing team at the stunning Wana Desa Tanah Lot property. In this role, you will be the guardian of our digital presence, ensuring that potential guests discover the magic of Dijiwa Sanctuaries through every online touchpoint. You will manage our e-commerce ecosystem, including Online Travel Agencies (OTAs), direct booking platforms, and digital marketing channels, all while embodying our ethos of creating sanctuary for the soul. Your work will directly impact our ability to welcome guests into memorable experiences that celebrate Indonesian warmth and luxury boutique hospitality. Success in this role means driving online revenue growth while maintaining the exceptional service standards that define Dijiwa. You will thrive by combining analytical expertise with a genuine passion for hospitality, understanding that every booking represents a guest's journey toward their own sanctuary. Your leadership will inspire your team to deliver consistency and excellence across all digital platforms. This position offers you the opportunity to shape how Dijiwa Sanctuaries connects with travelers worldwide, making it a pivotal role in our continued success and expansion.

Qualifications

Bachelor's degree in Marketing, Business Administration, Tourism/Hospitality Management, or related field. Professional certification in Digital Marketing, E-commerce, or Revenue Management is advantageous. Strong English language proficiency (written and spoken) is essential; Bahasa Indonesia is a plus. Candidates must demonstrate a genuine passion for hospitality and guest experience.

Required Skills

• Proven experience managing e-commerce platforms and OTA partnerships (Booking.com
• Agoda
• Expedia)
• Strong analytical skills with proficiency in digital analytics tools and revenue management systems
• Excellent written and verbal communication in English
• Understanding of digital marketing channels including SEO
• SEM
• and social media platforms
• Ability to interpret data and translate insights into actionable strategies
• Customer service mindset with a focus on guest experience optimization
• Team leadership and coordination capabilities
• Detail-oriented with strong organizational and time management skills

Nice to Have

• Previous experience in luxury hospitality or boutique hotel sector
• Familiarity with Indonesian hospitality market and cultural nuances
• Knowledge of hotel property management systems (PMS) such as Opera or Cloudbeds
• Advanced proficiency in Bahasa Indonesia
• Experience with content management systems and website optimization