E-Commerce Specialist

PT Mastering Prima Abadi; Tangerang; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT Mastering Prima Abadi is seeking an experienced e-commerce operations professional to manage and optimize performance across Tokopedia, live commerce platforms, GoFood, and GrabFood. You will oversee product listings, pricing, inventory, promotions, and campaigns to drive sales and profitability.

You will monitor order fulfillment, platform health, and advertising budgets, while coordinating with Marketing, Warehouse, Operations, and Finance to ensure timely execution and continuous

Qualifications

• 3–5 years in e-commerce, marketplace ops, or live commerce.
• Hands-on with Tokopedia, live platforms, GoFood, GrabFood.
• Experience managing marketplace campaigns and live streaming operations.
• Strong analytics using GMV, ROAS, conversion rate.

Responsibilities

• Manage and optimize daily e-commerce operations across Tokopedia, live-streaming platforms, GoFood, and GrabFood.
• Manage product listings, pricing, inventory, promotions, vouchers, bundles, and marketplace campaigns to drive sales and profitability.
• Monitor order fulfillment, returns/refunds, inventory accuracy, store ratings, account health, and platform compliance; resolve issues promptly.
• Plan, manage, and optimize marketplace advertising and promotional budgets to improve traffic, conversion, ROAS, and campaign effectiveness.
• Plan and oversee live commerce operations, including hosts, schedules, product flow, promotions, and performance optimization.
• Analyze e-commerce and live commerce performance, including GMV, traffic, conversion rate, AOV, ROAS, host performance, and product performance; recommend improvements.
• Prepare sales forecasts, campaign projections, and stock requirements based on history and campaigns.
• Monitor customer reviews, competitor activities, and market trends to identify opportunities and improvements.
• Coordinate with Marketing, Warehouse, Operations, Finance, and partners for smooth execution of activities and campaigns.
• Develop, implement, and continuously improve SOPs and workflows for e-commerce and live commerce.
• Prepare regular sales and performance reports, identify key issues and opportunities, and provide actionable recommendations to Management.
• Take ownership of assigned e-commerce initiatives and ensure projects are delivered on time and within targets.

Skills

E-commerce operations

Marketplace operations

Live commerce

Data analysis

Campaign management

Tools

Excel/Google Sheets

Job description

Manage and optimize daily e-commerce operations across Tokopedia, live-streaming platforms, GoFood, and GrabFood.

Manage product listings, pricing, inventory, promotions, vouchers, bundles, and marketplace campaigns to drive sales and profitability.

Monitor order fulfillment, returns/refunds, inventory accuracy, store ratings, account health, and platform compliance, and ensure timely resolution of operational issues.

Plan, manage, and optimize marketplace advertising and promotional budgets to improve traffic, conversion, ROAS, and overall campaign effectiveness.

Plan and oversee live commerce operations, including hosts, schedules, product flow, promotions, and performance optimization.

Analyze e-commerce and live commerce performance, including GMV, traffic, conversion rate, AOV, ROAS, host performance, and product performance, and recommend improvement actions.

Prepare sales forecasts, campaign projections, and stock requirements based on historical performance and upcoming campaigns.

Monitor customer reviews, competitor activities, and market trends to identify opportunities and areas for improvement.

Coordinate closely with Marketing, Warehouse, Operations, Finance, and marketplace/platform partners to ensure smooth execution of e-commerce activities and campaigns.

Develop, implement, and continuously improve SOPs, workflows, and operational standards for e-commerce and live commerce activities.

Prepare regular sales and performance reports, identify key issues and opportunities, and provide actionable recommendations to Management.

Take ownership of assigned e-commerce initiatives and ensure projects and campaigns are delivered on time and in line with agreed commercial targets.

Requirements

Minimum 3-5 years of experience in e-commerce, marketplace operations, or live commerce, preferably in the retail industry.

Strong hands‑on experience with Tokopedia, live commerce platforms, GoFood, GrabFood, and/or other relevant e-commerce platforms.

Proven experience in managing marketplace campaigns, digital advertising, promotional activities, and live streaming operations.

Strong analytical skills with a solid understanding of key e-commerce metrics such as GMV, conversion rate, AOV, and ROAS.

Proficient in Microsoft Excel/Google Sheets, with strong reporting and data analysis skills.

Strong execution, coordination, and problem‑solving skills, with the ability to work effectively in a fast‑paced and target‑driven environment.