E-Commerce Specialist

PT Kreasi Sejahtera Internasional; Jakarta Utara; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Her Crown Story is seeking an E-Commerce Specialist to manage online sales channels, optimize product visibility, and turn marketing into transactions across marketplaces in Jakarta. You will upload listings, plan campaigns, monitor performance with regular reporting, and coordinate with Marketing, Sales, and Warehouse to ensure stock readiness and smooth fulfillment.

Strong Excel skills and data-driven mindset are essential.

Qualifications

• 2+ years in e-commerce or marketplace management
• Familiar with Shopee, Tokopedia, Lazada, TikTok Shop ecosystems
• Strong analytics and ability to interpret sales data
• Excellent organizational, detail-oriented multitasking abilities
• Strong communication and coordination with cross-functional teams
• Proficient in Excel and reporting tools

Responsibilities

• Upload and maintain product listings with accurate pricing, descriptions, and visuals
• Plan and execute campaigns, promotions, and marketplace programs to boost sales
• Monitor sales performance, traffic, and conversion rates with regular reporting
• Optimize visibility through keywords, campaigns, and promotions
• Coordinate with Marketing, Sales, and Warehouse to ensure stock readiness and smooth fulfillment
• Handle customer interactions, reviews, and ratings to maintain a strong customer experience
• Conduct competitor analysis and monitor market trends to identify growth opportunities

Skills

E-commerce management

Marketplace platforms

Campaign planning

Data analysis

Cross-functional coordination

Customer experience

Sales analytics

Tools

Microsoft Excel

Reporting tools

Job description

As an E-Commerce Specialist, you will be responsible for ensuring the smooth execution and continuous growth of Her Crown Story's online sales channels. This role is crucial in turning marketing efforts into actual transactions by optimizing product visibility, campaign execution, and customer experience across marketplaces.

Key responsibilities

Upload and maintain product listings, ensuring accuracy in pricing, descriptions, and visuals

Plan and execute campaigns, promotions, and marketplace programs to boost sales

Monitor sales performance, traffic, and conversion rates with regular reporting

Optimize product visibility through keyword strategies, campaign participation, and promotions

Coordinate with internal teams (Marketing, Sales, Warehouse) to ensure stock readiness and smooth fulfillment

Handle customer interactions, reviews, and ratings to maintain a strong customer experience

Conduct competitor analysis and monitor market trends to identify growth opportunities

Requirements

Minimum 2 years of experience in e-commerce or marketplace management

Familiar with Shopee, Tokopedia, Lazada, and TikTok Shop ecosystems

Strong understanding of marketplace features (campaigns, ads, promotions, analytics)

Good analytical skills and ability to interpret sales data

Highly organized, detail-oriented, and able to multitask

Strong communication and coordination skills

Proficient in Microsoft Excel and reporting tools

Able to work in a fast-paced environment and meet deadlines

Willing to work full WFO in Sunter, North Jakarta