customer service

PT. Lila Sehat Teknologi Medis; Jakarta Utara; On-site; IDR 39,060,000 - 72,540,000; Full time

Job summary

PT. Lila Sehat Teknologi Medis is seeking a dedicated Customer Service representative to handle inquiries and resolve issues across marketplace platforms and social media.

The role requires communication excellence, a customer-oriented mindset, and the ability to meet KPIs. Join a team focused on timely, polite, and professional responses while coordinating with Warehouse, E-Commerce, and Finance to ensure smooth order processing.

Qualifications

• Minimum SMA/SMK; Diploma/Bachelor's degree is a plus.
• At least 1 year of experience in Customer Service, preferably in e-commerce or marketplace.
• Familiar with Shopee, TikTok Shop, Tokopedia, Lazada, or other e-commerce platforms.
• Good communication skills with a friendly, patient, and customer-oriented attitude.
• Able to handle customer complaints and provide appropriate solutions.
• Responsive, detail-oriented, and able to work with targets/KPIs.
• Able to work independently and as part of a team.
• Willing to work in shifts or according to the company’s operational schedule, if required.
• Proficient in Microsoft Office/Google Workspace is a plus.

Responsibilities

• Handle customer inquiries, complaints, and requests through marketplace platforms and social media.
• Provide accurate information regarding products, prices, promotions, orders, payments, and delivery.
• Handle customer complaints, returns, refunds, and order-related issues.
• Respond to customers promptly, politely, and professionally.
• Follow up on customer issues until they are properly resolved.
• Coordinate with relevant teams such as Warehouse, E-Commerce, and Finance to resolve customer issues.
• Maintain good customer satisfaction and service quality.
• Record and update customer service data and reports.
• Maintain a positive company image when communicating with customers.

Skills

Customer service

Communication skills

Teamwork

Detail oriented

KPIs

Independent work

Education

High School Diploma

Diploma/Bachelor's degree (a plus)

Tools

Microsoft Office

Google Workspace

Job description

Handle customer inquiries, complaints, and requests through marketplace platforms and social media.

Provide accurate information regarding products, prices, promotions, orders, payments, and delivery.

Handle customer complaints, returns, refunds, and order-related issues.

Respond to customers promptly, politely, and professionally.

Follow up on customer issues until they are properly resolved.

Coordinate with relevant teams such as Warehouse, E-Commerce, and Finance to resolve customer issues.

Maintain good customer satisfaction and service quality.

Record and update customer service data and reports.

Maintain a positive company image when communicating with customers.

Requirements

Minimum High School/Vocational School (SMA/SMK); Diploma/Bachelor's degree is a plus.

Minimum 1 year of experience in Customer Service, preferably in e-commerce or marketplace.

Familiar with platforms such as Shopee, TikTok Shop, Tokopedia, Lazada, or other e-commerce platforms.

Good communication skills with a friendly, patient, and customer-oriented attitude.

Able to handle customer complaints and provide appropriate solutions.

Responsive, detail-oriented, and able to work with targets/KPIs.

Able to work independently and as part of a team.

Willing to work in shifts or according to the company’s operational schedule, if required.

Proficient in Microsoft Office/Google Workspace is a plus.