E-commerce Customer Service (Jogja Placement)

Hebe Beauty Indonesia; Kota Yogyakarta; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Hebe Beauty Indonesia is seeking a customer service representative to handle live chat with customers in a fast-paced, collaborative setting. You will assist with product selection, orders, returns, refunds, and coordinate with product, e-commerce operation and finance teams to resolve issues.

The role requires strong communication, internet savviness and a willingness to learn quickly; familiarity with Shopee, Tokopedia, TikTok Shop and Lazada is a plus. Fresh graduates are welcome to apply.

Qualifications

• Fresh Graduate of any Bachelor's degree.
• Have experience in customer service will be advantage.
• Strong customer service skills and communication skills.
• Ability to work well in a fast-paced, collaborative environment.
• Internet Savvy.
• Flexible and Fast Learner.
• Outgoing and Persuading Personality.
• Familiar using shopee, Tokopedia, TiktokShop, Lazada, etc.

Responsibilities

• Interact with customers via live chat with excellent clear and concise communication skills.
• Assist customer's needs with product selection, order placement, order replacement, returns, cancellation, shipping, return or refund and issues resolutions.
• Coordinating customers concerns to all the department such product team, e-commerce operation, finance, etc
• Follow up negative reviews, OOS issue, etc

Skills

Customer service

Communication

Clear communication

Fast learner

Team collaboration

Fast-paced work

Internet savvy

Persuasive personality

Marketplace familiarity

Education

Bachelor's degree

Tools

Shopee

Tokopedia

TikTok Shop

Lazada

Job description

• Responsible to build positive interaction with customers via live chat with excellent clear and concise communication skills.
• Assist customer's needs with product selection, order placement, order replacement, returns, cancellation, shipping, return or refund and issues resolutions.
• Coordinating customers concerns to all the department such product team, e-commerce operation, finance, etc
• Follow up negative reviews, OOS issue, etc
• Fresh Graduate of any Bachelor's degree
• Have experience in customer service will be advantage
• Strong customer service skills and communication skills
• Ability to work well in a fast-paced, collaborative environment
• Internet Savvy
• Flexible and Fast Learner
• Outgoing and Persuading Personality
• Familiar using shopee, Tokopedia, TiktokShop, Lazada, etc