Customer Service E-Commerce

FACETOLOGY; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

FACETOLOGY is seeking an Admin E-Commerce CS in Jakarta to handle customer chats on Shopee, Tokopedia, Lazada, TikTok Shop, and more. You will manage orders, payments, refunds, and product details, while keeping precise records of every interaction.

The role requires at least a Diploma or BA, e-commerce experience, strong communication, platform familiarity, and willingness to work shifts including weekends during campaigns.

Qualifications

• Diploma or bachelor’s degree required.
• Experience in customer service for e-commerce.
• Familiar with major platforms (Shopee, Tokopedia, TikTok Shop, Lazada).

Responsibilities

• Respond to customer inquiries via chat on e-commerce platforms.
• Resolve issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions and resolutions.

Skills

Excellent communication

Writing skills

Problem-solving

Beauty industry knowledge

Shift work

Education

Diploma or Bachelor's degree

Tools

Shopee

Tokopedia

TikTok Shop

Lazada

Job description

#BeOneofOurFaces!

Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.

As a Admin E-Commerce CS, you will:

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc)
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e-commerce.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.
• Excellent communication and writing skills that aligned with brand voice.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry (skincare and make up).
• Willing to work in shift including weekends or campaign periods.

Placement: Facetology Head Office, Tebet, South Jakarta