Direct Contract, Field Collector, Risk Management Group

DBS Bank Ltd; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DBS in Surabaya Pemuda Branch is hiring a Field Collector on a direct contract. The role focuses on achieving productivity and team targets in the collections function, visiting customers as assigned, and ensuring clear information exchange during collection activities.

You will uphold the code of conduct, report any suspected fraud to your supervisor, and demonstrate a proactive, results-driven attitude with strong negotiation skills.

Qualifications

• 3–5 years of collections experience.
• Bachelor’s degree preferred or equivalent experience.
• Experience in banking or similar sector.
• Ability to work independently and adapt quickly.
• Proactive, solutions-oriented attitude.
• Strong ownership of targets and results.
• Proven collections track record and customer negotiation skills.

Responsibilities

• Meet productivity and team targets.
• Visit customers as assigned; provide clear information.
• Enforce code of conduct in collections.
• Report suspected fraud accounts to supervisor.

Skills

Collections

Independent work

Negotiation

Target driven

Proactive

Education

Bachelor's Degree

Tools

Banking Software

Job description

Direct Contract, Field Collector, Risk Management Group### Direct Contract, Field Collector, Risk Management GroupApply: Surabaya: Full time: Posted Today: WD89748**Business Function**Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.**Responsibilities*** To achieve productivity target and team target according responsibility assignment from management* Conduct visits to customer based on assignment and give information to customers accurately and clearly.* Implementation code of conduct in collection activity* To inform the supervisor or manager to investigate the suspected/fraud account.**Requirements*** Minimum Experience: 3-5 years of experience in the collections field.* Bachelor’s Degree is preferred; equivalent experience will also be considered* Previous experience within the banking industry or similar industry.* Ability to work independently and quickly adapt to new processes and systems.* Positive Attitude: Demonstrates a proactive and solutions-oriented approach.* Ownership of Results: Strong sense of responsibility and accountability for achieving targets.* Proven track record in the collections field, with experience handling collections processes and customer negotiations.**Location:**Surabaya Pemuda Branch**Job:****Schedule:**Contract (Fixed Term)**Employee Status:**Full time