Regional Field Collection Manager - Semarang

Cermati; Kota Semarang; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Cermati is seeking a Regional Field Collection Manager for Semarang to lead and optimize collection operations in Indonesia. You will oversee staffing, budgeting, policy enforcement, and performance metrics to drive profitability while ensuring legal compliance.

You will collaborate with cross-functional teams including Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency and data-driven decision making. This role is full-time and on-site in Semarang.

Qualifications

• Bachelor degree from a reputable university.
• Strong data-driven mindset and analytical skills.
• Proven leadership and team management capabilities.
• Ability to multi-task and stay highly motivated.
• Experience with consumer lending products or multi-finance companies is preferred.
• Excellent decision-making and action orientation.

Responsibilities

• Manage collection operations and ensure compliance with regulations.
• Coordinate with Collection Head and top management.
• Regularly review collection policies, processes, and people using data-driven analysis.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud and BI to boost efficiency.
• Review and adjust budgets to balance costs and credit loss while maintaining profitability.
• Oversee customer support processes to enhance satisfaction.
• Staffing, resource allocation, KPI and target setting; ensure capacity to meet growth targets.

Skills

Data analysis

Leadership

Strategic planning

Budgeting

Communication

Education

Bachelor Degree (S1)

Job description

Regional Field Collection Manager - Semarang

• Full-time

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (CollectionHead) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product,HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi FinanceCompany.
• Excellent ability to make decisions, take actions, and make things happen

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