Digitalization and Automation (IT Retail)

Intrias Mandiri Sejati; Jakarta Selatan; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Intrias Mandiri Sejati is seeking an Order Management & Automation Specialist to optimize order flows, improve accuracy, and support SAP/ERP processes. You will handle returns, refunds, and SLA-driven delivery notes while driving continuous process improvements.

The role requires 2–4 years in order management or digital automation, advanced Excel with VBA/INDEX, and proficiency in Tableau/Power BI. Collaboration across teams and a digitalization mindset are essential.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, Supply Chain, Statistics or related field.
• 2–4 years of experience in order management or digital automation projects.
• Advanced Excel skills including VBA and INDEX functions.
• Proficiency in Tableau and Power BI.
• Good knowledge of SAP or ERP systems; PEU/REU experience is a plus.
• Strong communication and problem-solving skills.
• Highly organized and able to manage multiple tasks in a fast-paced environment.
• Customer-oriented with cross-functional collaboration capability.

Responsibilities

• Collaborate on delivery note creation and execution to meet SLAs.
• Manage end-to-end customer returns, refunds and replacements per policy.
• Maintain accurate order records and drive process improvements.
• Lead automation projects for order management tools, focusing on Excel VBA.
• Participate in SAP workshops, go-live activities and regression testing as needed.
• Use automation and data reporting to improve efficiency and accuracy.

Skills

Advanced Excel skills (VBA, INDEX)

Strong communication

Problem-solving

Highly organized

Cross-functional collaboration

Education

Bachelor's Degree (S1) in Information Systems / IT / Supply Chain / Statistics

Tools

Excel VBA

Tableau

Power BI

SAP/ERP

Job description

* Collaborate with relevant channels on delivery note creation and execution, ensuring goods delivery meets applicable Service Level Agreements (SLAs).

* Manage the end-to-end customer returns process, including refunds and replacements, in accordance with company policies.

* Maintain accurate order records and contribute to continuous process improvements.

* Lead automation projects for order management tools, with a strong focus on Excel VBA-based automation.

* Participate in SAP workshops, system upgrades, go-live activities, and regression testing within the Customer Service area when required.

* Utilize automation and data reporting capabilities to improve operational efficiency, process accuracy, and order management performance.

* Indonesian Citizenship (WNI)

* Bachelor's Degree (S1), preferably in Information Systems, Information Technology, Supply Chain Management, Statistics, or a related field.

* 2–4 years of experience in order management or digital automation projects.

* Advanced Microsoft Excel skills are essential, including VBA and INDEX functions.

* Proficiency in Tableau and Power BI is required.

* Good knowledge of SAP or ERP systems; experience with PEU or REU is an advantage.

* Strong communication and problem-solving skills.

* Highly organized, detail-oriented, agile, and able to manage multiple tasks in a fast-paced environment.

* Customer-oriented mindset with the ability to collaborate effectively across cross-functional teams.

* Strong interest and experience in digitalization, automation, and operational process improvement.